Customer Love Team Member (Nordics)

🌍 About this Role

Do you live in London and want to use your language skills (Swedish and Danish) for one of the fastest-growing dog food brands in Europe? We are looking for a Swedish, Danish, and English-speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (& dogs!) in the Nordics region.

You will be part of the Nordics Customer Love team, which iYou will have the opportunity to build the Nordics Customer Love Team with us from scratch.

🐶 About Butternut Box

Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions.

We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.

📆 Your Daily Activities

• You are the face and voice of Butternut Box for our customers.
• You surprise dogs & owners with small gestures to brighten their day.
• You support customers via phone, email, live chat, and social media.
• You handle a wide range of questions, issues, and feedback.
• You share customer insights with the team to improve our service.
• You contribute to our warm, open, and fun Butternut culture.

Practicalities:

• Working days: 5 days a week between Monday and Friday, including bank holidays. Saturdays and bank holidays are on a rotational basis (in the future).
• You will be working from 8:00–16:30 (Mon–Fri. This may expand to Saturday or evenings in the future – we hope for your flexibility.
• You will work hybrid: 3 days per week at our office in London. You are, of course, welcome to bring your dog!

👋 About You

• You speak and write fluently in Swedish, Danish(nice to have) & English.
• You are customer-centric and energized by helping people.
• You can work independently but also enjoy being part of a team.
• You have a great eye for detail and can multitask effectively.
• You are based in the London area and possess a valid UK Right to Work.
• And of course: you are obsessed with dogs! 🐶

🙌 What do we offer?

• 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service
• £500 personal learning & development budget
• Butternut Box employee discount
• Subsidised Private Medical Insurance with Vitality
• Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
• Cycle to work scheme
• Flexible working with hybrid remote working
• Team socials, plus company-wide summer and winter parties

📢 Our Interview Process

The process will be conducted in English:

1. First video call (30 min) with our recruiter
2. Take-home task to showcase your skills
3. Language check conversation
4. Online technical interview with the Hiring Manager + a Senior team member.
5. Face-to-face interview at our London office/ or online.

❗ A few things you should know

We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience.