Clinic Supervisor, Oregon City Family Practice

Oregon City Family Practice is seeking an experienced, highly motivated and knowledgeable Clinic Supervisor who functions as a working supervisor as well as support to our team of clinic staff. To be qualified, the ideal candidate must have clinic supervisory/clinic leadership experience of 2+ years.

Annual salary range: $65,000–$70,000, based on experience

Schedule: Monday- Friday, 8:00 AM - 5:00 PM

Benefit Highlights:

• Paid Time Off
• 401(K) with discretionary employer match
• Medical with In-Network & Custom Network discounts
• Dental
• No Laboratory Charges for In-House Testing

Management of Clinic Operations

• Manages daily operations of clinic (in partnership with Regional Leadership).
• Monitors and maintains non-labor costs within budget.
• Monitors operation systems, including phone service, scheduling, and medical records, implementing change when needed.
• Reviews clinic systems, concerns, budgets and goals with clinic providers as needed.
• Conducts department meetings at least monthly. Coordinates and records minutes of clinic staff and department meetings.
• Leads and participates in clinic and provider meetings at least monthly.
• Maintains composure in all situations with patients, associates, providers and external contacts.
• Oversees patient outreach and recall appointments processes.
• Oversees patient information management processes within the clinic.

Essential Job Functions:

• Supervision of clinic staff.
• Maintain performance standards of supervised employees including performance evaluations, discipline, training and development.
• Lead by example through expertise in daily operations.
• Delegation and monitoring of all office responsibilities.
• Effective and timely staffing, training, and evaluating employees, in partnership with Regional Leadership.
• Understand and adhere to HIPAA policies, procedures and regulations to assure patient confidentiality.
• Updates job knowledge by participating in educational opportunities; reading professional publications and appropriate e-mail updates.
• Work with other supervisors and regional leadership to facilitate cross-training and ensure inter-department communication and cohesion.
• Reliable attendance and presence at work.
• Monitors Qualtrics Dashboard (Patient experience survey feedback) daily and does patient outreach as required.

Minimum Qualifications

Qualifications (experience, skills, knowledge)

• Prior experience in a medical clinic/ healthcare setting working as a Medical Assistant to be able to assist and follow through with clinical workflows
• Clinic supervisory/clinic leadership experience of 2+ years
• Experience with scheduling, and back and front office operations to be able to assist in front office workflow
• Knowledge of accounting, purchasing, and human resource practices/principals
• Familiarity and compliance with HIPAA, OSHA and other regulations
• Working knowledge of Windows-based EMR software
• Competent with MS Windows software such as Work, Excel, Outlook
• Accurate and detail oriented; problem solving; pro-active planning; metric development; good organizational skills and communication skills; the ability to work with other department managers and supervisors; experience with management of staff; Ability to manage workload and empower others

Education/Training Required

• Clinic supervisory/clinic leadership experience of 2+ years, required
• MA certification preferred

General Physical Requirements

Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Stress can be triggered by multiple staff demands and deadlines.

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