Change Co-Ordinator

Role:                                    Change Coordinator

Location:                             We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds. 

Salary:                                 £ DOE plus extensive benefits

Contract type:                    Permanent

Employment type:             Full time

Working hours:                  We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery.  We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

The Change Lead plays a critical role in driving safe, seamless delivery into production, ensuring every change is released with clarity, control, and confidence. Working closely with Service Operations and Development teams, the role owns the end‑to‑end change lifecycle, bringing structure, visibility, and pace to how changes are planned, managed, and delivered.

With a strong focus on continuous improvement, the role champions best practice across change management and release processes, refining the route to live, reducing risk, and enabling teams to deliver high‑quality change efficiently across the business.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

·        Competitive contributory pension

·        Occupational sick pay

·        Long-service awards and refer-a-friend bonuses

·        Professional registration fees covered (GPhC, NMC, CIPD and more)

·        Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

·        Enhanced maternity and paternity pay

·        Flexible hybrid working to help balance work and home life

Health & wellbeing

·        Private healthcare insurance at discounted rates (Aviva)

·        Employee Assistance Programme and in-house mental health support

·        Access to discounted gym memberships via Blue Light Card and benefits schemes

·        Regular health and wellbeing initiatives

Career growth

·        Strong commitment to CPD, training and professional development

Time off & flexibility

·        25 days’ annual leave, increasing with service

·        Buy and sell holiday scheme

Everyday perks & exclusive discounts

·        Blue Light Card and employee discount platform

·        Exclusive discounts at The Springs, Leeds

·        25% off health & beauty purchases

·        25% off Pharmacy2U Private Online Doctor services

Culture & community

·        Regular social events throughout the year

What you’ll be doing?

·        Partner with the Service Operations Manager and Development leads to establish and maintain an effective Change Advisory Board (CAB) process aligned to business needs

·        Continuously identify and drive improvements across change processes and broader workflows that impact delivery

·        Own and manage CAB processes, working across departments to ensure consistent understanding, adoption, and adherence

·        Support the IT function through training, coaching, and mentoring in change management best practices

·        Oversee the full change lifecycle, ensuring clear communication, visibility, and alignment across the business

·        Collaborate with the Service Transition team to ensure all new projects are onboarded in line with change and release processes

·        Adhere to all legal, ethical, professional, and organisational standards

·        Work cross‑functionally with key teams including customer service, purchasing, operations, and pharmacists

·        Contribute to a positive, collaborative, and supportive working environment

Who are we looking for?

·        Practical experience in IT change management

·        Experience running and governing Change Advisory Board (CAB) processes

·        Experience designing or improving change and release frameworks

·        Strong hands‑on experience with Jira Service Management

·        Understanding of service transition processes

·        Experience in change scheduling and release coordination

·        Experience operating in high‑risk or live production environments

·        Understanding of ITIL‑based service management principles

·        Awareness of risk management and business continuity practices

·        Ability to produce reporting and visibility using...