Solution Architect

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Solution Architect owns the end-to-end design integrity of solutions within their assigned platform vertical. Operating within the governance framework established by the Enterprise Architect, they translate business and product requirements into coherent, scalable, and standards-compliant architectures — bridging strategic intent and engineering execution. They are a key participant in the Architecture Review Board, accountable for ensuring their vertical's solutions align with the organisation's technology strategy, security posture, and target platform model.

Architecture Design and Solution Ownership

Develop high-level blueprints and detailed architecture specifications that address business requirements, technical constraints, and platform interoperability — including integration patterns, data flows, and system boundaries

Evaluate and recommend technologies, frameworks, and platforms appropriate to the solution context, ensuring alignment with EA-approved standards and the organisation's target architecture. Document all material trade-offs.

Produce and keep current comprehensive documentation — including architecture decision records (ADRs), C4 model diagrams, integration guides, and design specifications — as the authoritative source of truth for the vertical.

Governance, Standards and Risk Management

Apply and advocate for architecture standards, patterns, and guardrails defined by the Enterprise Architect. Escalate deviations, exceptions, and cross-vertical dependencies to the ARB for resolution.

Ensure all solution designs incorporate relevant regulatory, data governance, and security requirements from inception. Proactively identify and remediate architectural risk, technical debt, and compliance gaps.

Present designs, review peer submissions, and contribute to binding technology decisions. Co-own the evolution of organisation-wide architecture standards within the ARB forum.

Engineering Enablement and Implementation Oversight

Provide architectural direction and hands-on guidance to engineering squads throughout the delivery lifecycle — from design review and sprint planning through to production readiness — ensuring implementation fidelity to the approved design.

Lead structured design reviews at key delivery milestones, validating adherence to standards, identifying risks, and ensuring non-functional requirements (performance, scalability, reliability) are addressed before release.

Assess live solutions against performance benchmarks and reliability targets. Identify and prioritise optimisation opportunities, technical debt reduction, and platform evolution — feeding findings back into the architecture roadmap.

Stakeholder Engagement and Architecture Knowledge

Translate complex architectural decisions and trade-offs clearly for both technical and non-technical stakeholders — including product, engineering, and executive levels — ensuring shared understanding and informed decision-making.

Work closely with peer Solution Architects, the Enterprise Architect, and third-party vendors to ensure cross-cutting concerns (integrations, shared services, security) are resolved cohesively and without duplication.

Champion a knowledge-sharing culture within the engineering organisation through brown-bag sessions, architecture playbooks, and mentoring. Contribute to elevating architectural thinking and standards across teams.

Bachelor's degree in Computer Science, Software Engineering, or related discipline (or equivalent experience)

Industry certification relevant to vertical (e.g. AWS/Azure/GCP Solutions Architect, TOGAF, or equivalent) — preferred

5+ years experience in a solutions architect or equivalent senior technical design role

10+ years experience in leadership of complex software designs

Demonstrated experience designing and delivering complex, enterprise-scale solutions

Hands-on experience with cloud platforms (AWS, Azure, or GCP) and cloud-native architectures

Experience in communicating across technical and non-technical audiences including executive stakeholder levels

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.