Resident Manager - Willow Creek

• Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
• Inspects property common areas, apartment units and grounds on a regular basis.
• Offers recommendations to management regarding improvements to the overall operation of the community.
• Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections.
• Responsible for ensuring the timely and accurate submission of payroll summary sheets for team.
• Ensures that all rent payments are collected from both current and previous residents.
• Ensures daily community deposits in regard to rent collections and any other miscellaneous income.
• Assist in establishing and enforcing rental guidelines, unit pricing and tenant screening criteria within management portfolio.
• Establish and set unit pricing and concessions as well as terms of lease consistent with each properties business plan, budget, and client goals, while securing client or supervisor approval as required.
• Monitor rental activity including traffic, move-ins, move-outs, rentals, notices and close ratios to ensure requirements are met and provide additional training as necessary.
• Supervise the planning and implementation of, and attends and monitors, various community recreational and social activities.
• Perform routine audits of on-site files and records and correct problem areas with the Community Manager.

What you'll need:

• High school diploma or equivalent /college degree or related coursework.
• Two years related experience and/or training; or equivalent combination of education and experience.
• 1 - 2+ years of Property Management experience preferred.
• Leasing experience required.
• Bilingual (Preferred)
• Customer service: 1 year experience
• AppFolio, Entrata, Outlook, Excel, Word and Internet savvy
• Strong Customer Service.
• Professional Appearance.

Who you are:

• A confident, empathetic and dynamic team player.
• An exceptional communicator: written and verbal.
• A problem solver with sound judgement.
• A results-driven independent contributor who thrives on achievement.