Service Operations Manager

LSH Auto is searching for a dedicated Service Operations Manager to lead and optimise our service department. In this role, you will be responsible for ensuring seamless service operations while maintaining high standards of customer satisfaction and operational efficiency.

You will oversee daily workflows, manage the service team, and work closely with other departments to meet and exceed business objectives.

Hours - 40

Salary - £42,500 plus OTE bonus plus Company Car or Car Allowance

Responsibilities:

• Lead and manage the service team including technicians and advisors to achieve performance targets.
• Implement and monitor service processes to improve efficiency and customer experience.
• Manage scheduling, resource allocation, and workflow within the service department.
• Ensure compliance with company policies and industry standards.
• Analyse service department performance data to identify areas for improvement.
• Support the development and training of team members.
• Collaborate cross-functionally to achieve overall business goals.

Requirements

We are looking for candidates who possess:

• Proven experience in managing service operations within the automotive industry.
• Strong leadership skills with ability to manage and motivate a team.
• Excellent organizational and communication skills.
• In-depth knowledge of service delivery and customer service best practices.
• Experience using service management software and data analysis tools.
• Strong problem-solving and decision-making capabilities.
• Financial understanding to manage budgets and service profitability.
• Valid driver's licence.

If you are passionate about driving operational excellence and customer satisfaction at LSH Auto, we invite you to apply.

Benefits

Benefits Include:

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

Committed to continuous fully funded Learning and Development