Front Desk Concierge - ROOST Detroit

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST Detroit

ROOST Detroit is a beautifully designed, apartment‑style hotel located inside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place.

Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feel effortless and short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas—that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming.

Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience.

Explore the concept: https://www.myroost.com/detroit

Position Overview

ROOST Detroit is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you’ll ensure the safety, comfort, and seamless experience of all guests throughout.

Key Responsibilities

• Welcome and assist guests with warmth, professionalism, and efficiency

• Manage check‑ins, check‑outs, and reservation inquiries

• Respond promptly to guest requests, questions, and concerns

• Monitor building access and maintain a secure, calm environment

• Conduct property walkthroughs and report any maintenance or safety issues

• Handle phone calls, emails, and guest communications

• Maintain accurate records, logs, and daily reports

• Support light administrative tasks and prepare materials for the team

• Ensure the lobby and front desk areas remain clean, organized, and guest‑ready

• Collaborate with housekeeping, maintenance, and management as needed

Qualifications

• 1+ year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)

• Strong communication skills and a naturally warm, guest‑focused demeanor

• Ability to remain composed, professional, and attentive during quiet or high‑pressure moments

• Comfortable working independently and making sound decisions

• Basic proficiency with reservation systems and front‑office software

• Strong attention to detail and organizational skills

• Flexible schedule with availability for overnight shifts, weekends, and holidays

What We Offer

• Competitive hourly pay

• Opportunities for growth within a dynamic hospitality group

• A collaborative, design‑driven work environment

• Employee dining perks across Method Co. properties

• Sick time & vacation

• Health, vision, and dental benefits