Director of Operations (English/Spanish) - LATAM

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

The Director of Operations will oversee all day-to-day operations across luxury vacation rentals. This senior leadership role manages both Property Caretaking and Guest Support departments and ensures operational excellence across staffing, property readiness, vendor coordination, and guest experience.

This role requires a strong hospitality operations leader capable of building scalable systems, recruiting strong cultural fits, and maintaining high service standards.

Key Responsibilities

• Oversee daily operations across property Caretaking & Maintenance.
• Guest Support / Customer Experience.
• Serve as the primary operational escalation point.
• Ensure homes are consistently 5-star guest-ready.
• Recruit, interview, and hire team members aligned with company culture.
• Lead department managers, coordinators, and field teams.
• Oversee vendor and service provider coordination.
• Implement quality assurance inspections and documentation standards.
• Monitor guest satisfaction metrics and response times.
• Track KPIs related to readiness, staffing, and service quality.

Requirements

• 4 - 8 years of experience in operations leadership (hospitality operations preferred).
• Typical schedule Monday–Friday; flexibility required, including evenings, weekends, and holidays as needed.
• Strong leadership presence.
• High accountability.
• Systems-oriented thinker and operational excellence mindset.
• Strong recruiter and talent developer.
• Calm decision-maker under pressure.
• Culture builder.

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

• Hourly rate starting at USD $10/hr (approx 1800$/month; final rate will be experience-based).
• Annual pay increments.
• Discretionary client bonuses (80 % of clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.