Service Coordinator

Acumen Technology is looking for a confident and passionate Service Coordinator to join our team. We want professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work.

Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere, environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.

The Service Coordinator is responsible for the daily coordination and dispatch of service activities, ensuring tickets are properly managed from creation through resolution. This role plays a critical part in optimizing technician utilization, maintaining service quality, and delivering an excellent client experience through efficient communication and organization.

Requirements

Key Responsibilities

• Service Coordination & Dispatch
• Coordinate all service resources to maximize efficiency and utilization
• Dispatch and manage incoming service requests via phone, email, and ticketing system 
• Ensure tickets are accurately created with correct contacts, types, priorities, and assignments
• Monitor technician schedules to ensure timely ticket completion and proper time entry 
• Customer Experience
• Provide excellent customer service through timely and professional communication 
• Respond to service requests efficiently and courteously 
• Maintain awareness of client environments to support effective coordination 

Skills & Competencies

• Strong organizational and multitasking abilities with attention to detail 
• Ability to prioritize and manage multiple requests in a fast-paced environment 
• Excellent written and verbal communication skills
• Customer-service mindset with a professional and courteous approach 
• Ability to work independently and follow tasks through to completion

Benefits

• 100% employer paid health insurance (medical and dental)

• Mileage and phone reimbursement
• Flexible hybrid schedule

• Fun working environment and culture with regular activities both for employees and their families
• Fun working environment and culture with regular activities both for employees and their families
• Family vacation bonus at 5th year