Customer Success Associate for a SaaS Company (US-Based/Remote)

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

This role plays a critical part in onboarding, managing, and ensuring the success of our clients. You will work closely with internal teams including production, marketing, and technical teams to deliver a smooth client experience and prevent churn through proactive communication and support.

Responsibilities:

• Consistently monitor client communication on Slack, email, and other CRMs.
• Understand customer requirements/concerns and answer questions promptly with clarity and empathy.
• Serve as a POC for customers with regard to the client’s advertising and technical needs.
• Coordinate between the client and Socioh’s design, production, sales/marketing, and tech teams to ensure that client requirements are met in a timely manner. Communicate project scope, goals, deliverables, and timelines effectively across teams.
• Manage multiple conversations/projects simultaneously, while prioritizing key accounts.
• Tracking progress on all accounts via CRM/account management tools so that tasks are not dropped.
• Test and use Socioh’s in-house software so you have a deep understanding of our app and how it works with Meta.
• Set up ad catalogs for clients in Socioh’s app.
• You may be expected to help out with other tasks as needed. While you’ll be working closely with the success team, we don’t have rigid internal structures – our team doesn’t hesitate to jump in wherever they are needed and believe they can add value.

Requirements

• 3–5 years of experience in customer success, account management, or client-facing roles
• Experience working with eCommerce clients or in a marketing/advertising agency environment
• Ability to work during US hours (EST/PST)
• Excellent written and spoken English, with strong grammar and communication skills
• Strong attention to detail and organizational skills
• Ability to manage multiple clients and projects simultaneously
• Comfortable working in a remote and fast-paced startup environment
• Strong interpersonal skills and a customer-first mindset
• Bachelor’s degree
• Interest in technology, SaaS, or eCommerce platforms

Benefits

• Work from Anywhere
• Competitive Salary (USD)