Manage overall pickup operations and ensure SLA compliance across service regions

Monitor and improve customer pickup timeliness and operational performance
Oversee driver dispatch operations and optimize daily routing efficiency
Coordinate pickup operations for key accounts and large-volume customers
Investigate and resolve pickup-related operational exceptions and service failures
Analyze pickup operational costs and implement cost control initiatives
Optimize pickup routes and dispatch planning to improve efficiency and service levels
Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
Collaborate cross-functionally with warehouse, transportation, and customer service teams
Develop operational processes and continuous improvement initiatives to support scalable growth
Support peak season pickup capacity planning and operational contingency management

Requirements

5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
Strong understanding of logistics routing, dispatch processes, and customer service operations
Experience managing operational KPIs and process improvement initiatives
Strong analytical, communication, and leadership skills
Ability to manage multiple priorities in a fast-paced logistics environment
Proficiency in Excel and operational reporting tools
Bilingual in Mandarin and English

Benefits

Pickup Operations Manager