We are hiring a Client Success Coach for our client, a fast-growing agency that works with digital marketing agency CEOs.

This is not a passive account management role. You will own the full client lifecycle — from onboarding to program completion driving strategy, accountability, implementation, and retention.

Your primary KPI: client retention (minimum 70%).

You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner.

Location :Tampa, Florida — Rocky Point area (in-office required)

Key Responsibilities

Client Onboarding

Conduct welcome and onboarding calls
Set expectations and establish rapport
Lead initial strategy discussions

Relationship Management

Own full client journey
Run regular check-ins
Identify churn risks early and re-engage clients
Maintain real-time task visibility in ClickUp
Communicate proactively via Slack

Strategic Coaching

Guide clients through agency growth strategies
Help troubleshoot business challenges
Provide clear, actionable recommendations
Hold clients accountable to execution

Retention & Revenue

Maintain 70%+ retention at 12-week mark
Present upsells when aligned with client success
Manage recurring revenue book of business

Requirements

3+ years in Client Success, Account Management, or Business Coaching

Experience working with digital marketing agencies or similar service businesses

Strong understanding of digital marketing fundamentals (paid ads, funnels, client acquisition models)

Experience managing 25+ concurrent clients preferred

High emotional intelligence and strong communication skills

Highly organized and system-oriented

Willing to work in-office in Tampa (non-remote)

Tools (Preferred)

ClickUp
Slack
GoHighLevel

What Success Looks Like

70%+ client retention
Proactive client communication
Early churn risk identification
High client satisfaction
Book of business growth beyond 40 client

Client Success Coach