Senior Manager - Operations
Posted about 2 months ago
Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.
Position Description
Senior Manager, Operations
Remote, United States
Reports To: Chief Executive Officer Travel: Minimal
About CFS Solutions
CFS Solutions (A Banyan Software Portfolio) is a fintech company headquartered in Tallahassee, FL, providing ATM/ITM deposit automation, check imaging, and payment processing software to community banks and credit unions through a network of resellers. Operating in a compliance-driven environment (SOC 1, SOC 2 Type 2, PCI), CFS is focused on modernization and scalable growth built on three decades of banking expertise.
About the Role
We are seeking a Senior Manager, Operations to build and oversee scalable support, compliance, and people-operations systems reporting directly to the CEO. This is a hands-on, strategic role that owns cross-functional workflows, administers core tools (HubSpot CRM, Vanta, Jira), and brings structure to a 13–14-person team. The ideal candidate translates strategic goals into execution, manages the support and admin teams day-to-day, and acts as a thought partner to the CEO on operational priorities and risk.
The Role
Strategic Operations
- Partner with the CEO on operational planning, translating strategic goals into measurable roadmaps and identifying risks before they become urgent.
- Build and maintain an operational scorecard; make build-vs-buy and tooling investment recommendations grounded in cost, risk, and impact.
Team & Support Operations
- Manage day-to-day operations of support and admin teams, ensuring projects are complete on schedule and blockers are resolved quickly.
- Design structured support processes, triage inbound tasks, assign ownership, and serve as internal project manager for high-priority requests.
Compliance Leadership
- Lead SOC 1, SOC 2 Type 2, and PCI compliance processes; administer Vanta for evidence collection, policy attestation, and audit preparation.
- Partner with Compliance Lead on control evidence and audit response; stay current on banking regulations affecting operational readiness.
Operational Infrastructure & CRM
- Administer and improve HubSpot CRM including workflow automation, custom objects, pipeline hygiene, and reporting; maintain HubSpot-NetSuite integration.
- Document SOPs across functions and partner with the Business Systems Engineer to scope and deliver automation solutions.
People’s Operations & Product Coordination
- Own onboarding and offboarding execution; coordinate with Parent Company HR on background checks, policy attestations, and employment matters.
- Coordinate product operations across Engineering, Support, and Customer Success including release readiness and Jira administration.
Qualifications for Success
- 5+ years in operations, project management, or business systems in a B2B, SaaS, or tech-enabled services company.
- 3-5 years of direct people management experience in operations.
- Hands-on HubSpot CRM administration required: workflow automation, custom objects, and reporting.
- Compliance expertise required: SOC 1, SOC 2 Type 2, and PCI; Vanta or similar platform experience is a strong plus.
- Demonstrated ability to design operational systems from scratch in a scaling business.
- Familiarity with Jira or equivalent; Scrum or Agile experience preferred.
- Excellent written and verbal communication skills with the ability to influence up and across the organization.
- Exposure to banking, credit union, or regulated financial environments is a plus.
Compensation
Base Salary: $100,000 USD Bonus: Up to 10% discretionary Location: Remote, United States
Banyan affirms that inequality is detrimental to our Teams, associates, our Operating Companies, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Beware of Recruitment Scams
We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment.
Protect yourself by following these steps:
- Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
- Remember, employers will never request payment or banking information during the hiring process.
- If you receive a suspicious message, do not respond — instead, forward it to [email protected] and/or report it to the platform where you received it.
Your safety and security are important to us. Thank you for staying vigilant.
Other open roles at Banyan Software(6)
Banyan Software is a buy and hold for life acquirer of vertical market software businesses. Founded in 2016 by David Berkal, Banyan was created to offer software owners a third option beyond selling to a competitor focused on cutting costs or a traditional investment firm that would resell the business a few years later. As a private company with no fund timeline and no exit pressure, Banyan holds and grows its businesses for life. Unlike private equity firms, Banyan preserves the culture, brand, and autonomy of each business rather than consolidating or cutting costs to maximize short-term returns. Every acquired company keeps its management team, brand identity, and customer relationships intact. Banyan works closely with each owner to find the right path forward, whether they want to stay at the helm, transition to an advisory role, or make a graceful exit. Many owners choose to retire or move on, either at closing or within a year or two. In those cases, Banyan partners with the outgoing owner to recruit a new CEO who is the right fit for the team and culture. Every Banyan company is paired with a dedicated Operating Leader who provides strategic guidance and support. Companies also gain access to the Banyan Business Community, which includes CEO Summits, functional Guilds, an online portal, and peer networks. Growth Enablement resources are available across finance, technology, sales and marketing, HR, legal, and talent. Banyan also invests in AI capabilities across its portfolio to help modernize products and accelerate growth. Banyan acquires profitable, market-leading enterprise software businesses with annual revenues generally greater than $2M, a high proportion of recurring revenue, strong customer retention, and engaged employees. The portfolio spans vertical markets including education, government, financial services, healthcare, media and entertainment, and transportation, with businesses across North America, the United Kingdom, Europe, and Australia and New Zealand
Key team members
Adam Cole
Michael Giske
Lisa Cowan
Alex Jarzebowicz
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