Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

About the opportunity:

Clinical Supervisor – Remote plays a critical leadership role in ensuring the efficient daily clinical operations of the communications team at CMM. This individual assists the Communications Manager with supervising departmental workflows, overseeing clinical workflows and processes, managing high call volumes, reallocating tasks in real time, and supporting remote clinical staff. With a focus on ongoing competency assessment and evidence-based practices, this role ensures high-quality patient experience and fosters a culture of continuous learning and clinical excellence.

What you will do:

• Assists Manager with performance management and evaluations, hiring, staffing, and scheduling.
• Supports team members, providing coaching, feedback, and developmental opportunities.
• Monitors departmental call volumes and proactively redistributes workloads to ensure timely response and balanced coverage.
• Ensures workflows are executed to support One Touch Resolution, minimizing the need for follow-up and resolving inquiries during the initial interaction whenever possible.
• Reassigns tasks dynamically to match real-time needs and minimize call wait times and service delays.
• Monitors clinical workflows, boxes, and tasks reMonitors and manages clinical task workflows including eRx requests, drop boxes, and patient portal messages to ensure timely support for providers and clinical staff.
• Serves as the first point of contact for escalated calls and issues, using clinical knowledge to facilitate timely and appropriate resolutions.
• Collaborates with the Communications Manager, clinical departments, and operations leadership to align communication workflows with patient care goals.
• Participates in performance improvement initiatives and identify opportunities for enhancing call center operations.
• Reviews and tracks key metrics related to call volume, clinical assignments, task reassignment, and escalation resolution with Communications Manager.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• 2 years of experience in healthcare communications, call center, or clinical support environment.
• 2 years leadership or supervisory experience
• Basic knowledge of medical terminology, medical equipment, HIPAA compliance and OSHA rules and regulations.
• Excellent verbal and written communication skills

Education:

License(s) and Certification(s):

• Basic Life Support (BLS) certification required.
• One of the following licenses required:

Certified Medical Assistant (MA), (CCMA)
Certified Nursing Assistant (CNA)
Emergency Medical Technician (EMT)
Licensed Practical Nurse (LPN)

Benefits at Vail Health Include:

Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
Comprehensive Health Benefits:
- Medical
- Dental
- Vision
Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$22.97—$38.05 USD

Clinical Support Supervisor

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