Software Support Consultant / Customer Success Manager

For our international service team, we are looking for a customer-oriented consultant to join our Hilversum office.

We’re looking for someone who can help us deliver outstanding service to our customers. In this role, you’ll support clients with configuration tasks, analyze their queries related to Klopotek applications, assist with implementing new software applications or features, and collaborate with our development and operations teams to resolve issues.

We value team players who thrive in collaborative environments and enjoy working closely with customers. You’re passionate about helping customers succeed and building strong relationships. You’re eager to dive deep into our products and you like learning new technologies. You are able to explain complex ideas in simple, clear language. Strong communication skills are a must, as are a positive and constructive attitude.

You’ll join our team in Hilversum; part of a global organization with headquarters in Berlin. This position is a hybrid role requiring on-site presence at our Hilversum office or at a customer location for two days a week. It offers an excellent launchpad for career growth, with opportunities to advance into project management, account management, or to become a software specialist.

Requirements

• You have a publishing or an IT background
• Ideally, publishing software or ERP systems are not entirely new to you
• You are a quick learner, analytical thinker, and a communicative team player
• Fluent Dutch and English is essential, additional language skills are welcome
• Good knowledge of MS Office products is essential
• Experience with SQL / databases is welcomed
• Driver’s license is a plus for occasional travel
• Openness to using AI tools in daily workflows to improve efficiency and analysis

For information about Klopotek, please visit our website at www.klopotek.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.