Account Manager (Indirect, Call Centers & D2D)

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.

We provide reliable solutions and build trusted relationships with our customers.
Through innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.

As Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.

Recognized for a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.

We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next. 

Join Us!

As part of its development Volton strengthens its human resources in Athens and seeks an Indirect, Call Centers & D2D Account Manager.

The Account Manager will be responsible for the overall management and development of Orizon’s partner Call Centers, which handle mobile services sales on behalf of the company.

The primary objective of the role is to drive sales production, ensure application quality, provide timely issue resolution, and deliver continuous support to partners.

Responsibilities

• Manage daily communication and relationships with external call center partners to monitor sales performance and productivity
• Support onboarding, training, and continuous development of partners and agents on products, offers, and operational procedures
• Track daily and monthly sales targets while analyzing KPIs such as applications, activations, approvals, rejections, and conversion rates
• Prepare performance reports and provide insights to management regarding sales and operational efficiency
• Monitor and manage customer applications through Salesforce, ensuring data accuracy and application quality
• Coordinate with internal departments to ensure timely approvals, activations, and issue resolution
• Create, monitor, and follow up on Jira tickets related to operational or partner-related issues
• Ensure compliance with company commercial policies, operational procedures, and SLA timelines
• Identify productivity or operational issues and implement corrective actions to improve performance and reduce rejected applications
• Collaborate with management on process optimization, new partnerships, and initiatives to increase production and sales performance

Requirements

• Experience in account management, telecom sales, or call center environments
• Strong knowledge of CRM systems, preferably Salesforce
• Experience with ticketing systems such as Jira
• Ability to analyze data and produce performance reports
• Excellent communication and organizational skills
• Ability to manage multiple partners and projects simultaneously

Benefits

• Competitive salary package aligned with your experience and expectations; a bonus scheme is provided
• Hybrid working model offering flexibility and work-life balance
• Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities)
• Company car & gas allowance
• Continuous learning culture with ongoing training and development opportunities
• A dynamic, human-centric and high-performance work environment
• Modern office spaces designed to enhance productivity and comfort

Don’t miss the chance to join a Great Place to Work–Certified company that fosters a positive work environment and is proudly recognized as a Best Workplace for Women 2025. Embracing an employee-first culture, we put people at the heart of everything we do; an approach honored with a Silver Award for Employee-Centric Culture and a Silver Award for Best Onboarding Initiatives.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr