Customer Service and Manufacturing Quality Engineer (m/f/x)

About SmartFlower

SmartFlower photovoltaic arrays transform clean energy into a competitive advantage. Our eye-catching solar system tracks the sun throughout the day and folds automatically at night, generating up to 40% more energy than conventional photovoltaic installations. With EU-based manufacturing and a global customer base, SmartFlower delivers innovative solutions for industrial, institutional and commercial solar applications.

Position Overview:

The Customer Service and Operations Quality Engineer is responsible for manufacturing quality assurance and spare parts fulfillment for SmartFlower GmbH. Based in Pinkafeld, Austria, this role is central to ensuring manufacturing quality, supporting service partners, and continually improving manufacturing and after-sales service.

The role requires close collaboration with Austria-based Sales, Service, and Operations teams, as well as regular coordination with product development and leadership teams in Boston, USA. Travel of up to 20% is expected.

Key Responsibilities:

• Own manufacturing engineering and quality assurance at SmartFlower production sites.
• Implement engineering changes, conduct factory audits, qualify suppliers, and resolve quality deviations.
• Manage SmartFlower spare parts inventory, including shipping, receiving, and stock optimization
• Identify and lead initiatives to improve manufacturing quality, efficiency, and cost reduction
• Support field service activities in the EMEA region, including escalation management and on-site visits when required
• Maintain and expand relationships with suppliers, service partners, resellers, and direct customers to identify product improvement opportunities
• Define, track, and report key operational KPIs, including yield, quality escapes, and BOM cost
• Support product development efforts for existing and future SmartFlower systems, including validation and testing of new features and accessories

Requirements

• Completed technical education (HTL, University of Applied Sciences, Technical University, or equivalent)
• Experience in manufacturing quality engineering, supplier quality, or operations management
• Strong analytical and problem-solving skills with a structured working style
• Fluency in English (written and spoken) and strong German language skills
• Willingness to travel up to 20%
• Valid EU work authorization

Benefits

• A role with clear ownership and decision-making responsibility within your scope
• The opportunity to shape SmartFlower quality, service, and manufacturing strategy
• Collaboration with a small, international, and multidisciplinary team
• Exposure to renewable energy systems, industrial machinery, IoT, and global operations
• Competitive salary based on qualifications and experience, in line with the applicable Austrian collective agreement

Equal Opportunity Employer Statement

SmartFlower GmbH is an equal opportunity employer. We value diversity and are committed to creating an inclusive working environment for all employees. All employment decisions are made without regard to gender, gender identity or expression, age, disability, ethnic origin, nationality, religion or belief, sexual orientation, marital or family status.

Qualified applicants are considered based solely on their skills, experience, and professional qualifications.