About Dealerware

Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible. In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.

Dealerware is hiring a Partner Success Manager to own and drive the success of strategic partners across the automotive ecosystem. This role sits at the intersection of relationship management, program execution, and cross-functional coordination—ensuring partner initiatives are delivered on time, aligned to business goals, and positioned for long-term growth.

### As a Partner Success Manager, you will:

Serve as the day-to-day point of contact for strategic automotive partners, building strong, trusted relationships

Own end-to-end partner project plans, including timelines, milestones, deliverables, and risk management

Drive clear, consistent communication between internal teams (product, engineering, sales, marketing) and external partners

Collaborate with product and engineering teams to advocate for partner needs and influence roadmap priorities

Support onboarding of new partners, ensuring smooth integration and early success

Lead regular status updates, business reviews, and executive check-ins with partners

Proactively identify and resolve blockers to keep projects on track

Align partner initiatives with company goals, ensuring mutual value and measurable outcomes

Track and report on key performance metrics, deliverables, and success criteria

Continuously improve processes, documentation, and partner experience

### What does success look like:

Partner initiatives are consistently delivered on time, within scope, and aligned to shared business goals

Cross-functional teams are informed, aligned, and operating efficiently with minimal friction

You proactively identify risks and resolve issues before they impact timelines or partner satisfaction

Partners achieve measurable value and outcomes, supported by clear reporting and insights

You contribute to scalable processes that improve partner onboarding, execution, and long-term success

Strong partner retention and expansion, with opportunities for deeper collaboration and growth

### Your peers would say you:

Are highly organized, detail-oriented, and proactive

Communicate clearly and confidently across both technical and non-technical audiences

Take ownership and follow through, especially when navigating ambiguity

Build trust quickly and maintain strong, professional relationships

Are solutions-oriented and remain calm under pressure

Excel in cross-functional environments and bring people together to get things done

Continuously look for ways to improve processes and elevate the partner experience

### Required qualifications:

5+ years of experience in partner management, customer success, program management, or similar roles

Relevant experience working in or with the automotive industry: DMS provider experience required, OEM and/or dealership vendor experience preferred.

Strong project management skills with the ability to manage multiple complex initiatives simultaneously

Strong stakeholder management skills, including experience working with executive-level partners

Proven ability to navigate cross-functional environments and drive alignment

### Dealerware offers you:

Competitive base salary with bonus incentive eligibility

Full benefits (medical, dental, vision, disability)

401(k) with company match

On-demand educational courses via LinkedIn Learning

Tuition reimbursement and continuing education

Unlimited paid vacation policy

Flexible work

Generous Paid Parental Leave program

Modern office and a dynamic team in downtown Austin with free parking

Friendly, small company environment with a progressive culture

Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Partner Success Manager

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