Helpdesk Specialist III - 557140
Posted about 1 month ago
AFRL plans and executes USAF programs in the areas of basic research, exploratory development, and advanced development. Delaware Nation Industries is currently providing organizational support to the AFRL at Wright Patterson Air Force Base, OH. This support includes tasks to ensure an effective Information Management concept and structure that fosters timely deployment and optimal operation of Information Systems to support the research of the AFRL mission.
Responsibilities:
- Provides end-user support of Windows desktops, laptops, and tablets.
- Supports standard user applications.
- Installs and configures Windows OS images, applications, and system tools.
- Troubleshoots general IT system issues.
- Deploys IT components to user locations.
- General Windows desktop operating system support and troubleshooting.
- Strong problem-solving skills.
- Support ticketing/queue system use (Remedy, ServiceNow, etc.)
- Linux and/or MacOS experience a plus.
Requirements
- 2+ years of relevant experience.
- Active Secret clearance (or higher).
- Active CompTIA Security+ (or 8140equivalent).
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Other open roles at Delaware Nation Industries(6)
The DNI family consists of tribally owned companies featuring multiple HUBZone and SBA 8(a) Certified companies operating as federally recognized prime contractors providing state-of-the-art Enterprise IT services, Cybersecurity services, Research and Development, Construction, Management, and Professional services to federal and commercial clients. Headquartered in Oklahoma City, Oklahoma, DNI operates in over 34 states, has corporate offices in the Washington, D.C. metropolitan area and serves customers outside the continental U.S (OCONUS).
Key team members
Carl R. Jarrett
Steve Ingram, APMP, PMP
Roger Williams, PMP
Mike Southerland
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