Receptionist/Switchboard Agent

Millennium Hotel and Conference Centre Gloucester London is seeking a Receptionist/Switchgboard Agent who will be responsible for professionally welcoming and efficient service during check-in, check-out, and throughout the guest's stay. Act as the primary communication hub by routing internal and external calls, while proactively resolving guest requests in line with hotel standards.

Groups Reservations Executive Key Responsibilities will include:

• To answer calls in an effective and helpful manner, ensuring that all calls are directed to the correct department / extension.
• Ensuring that all faxes and messages are recorded accurately, and that they are delivered to the guest by the relevant department quickly and efficiently.
• Co-ordinating information with reception to ensure that airline wake-up calls are received on time.  As well as wake-up calls for other guests.
• Ensure that all telephone charges are posted correctly and balanced each day.
• Assisting staff and guests with telephone enquiries
• Recording staff external telephone calls
• Responsible for the opening and closing of telephone lines for conferences

Requirements

The Experience & Qualifications for Receptionist/Switchboard Agent:

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

About the Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Benefits

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme