Inbound CSR and Service Dispatcher
Posted 2 months ago
We are hiring an Inbound Customer Service Representative / Scheduler to support our Service Department. This position is responsible for handling inbound calls, scheduling service appointments, and supporting daily operations.
This role is ideal for someone who is reliable, organized, and comfortable managing a steady flow of calls while maintaining a high level of customer service.
What You’ll Do
- Answer inbound customer calls in a professional and timely manner
- Schedule and coordinate service appointments accurately
- Assist customers with service inquiries, updates, and follow-ups
- Maintain and update customer information within CRM systems
- Support dispatch and service coordination as needed
- Ensure all calls are properly documented and classified
What We’re Looking For (Preferred)
- Experience working in a CRM system and/or dispatch environment (HVAC or similar)
- Appointment setting, customer service, or sales experience
- Bilingual communication skills (a plus)
- Strong communication and organizational skills
What You’ll Get
- Competitive hourly pay
- Stable, full-time position
- Structured workflow and clear expectations
- Opportunity for growth within the company
- Supportive team environment
Who This Role is Perfect For
- Candidates who want consistency and stability
- Individuals who are dependable and punctual
- Customer service professionals who enjoy helping people and staying organized
- Candidates comfortable working in a fast-paced call environment
Apply Today
If you are reliable, organized, and ready to be part of a team that values consistency and performance—we want to hear from you.
Requirements
Non-Negotiables (Must Have)
- Reliable personal transportation (must have your own vehicle)
- Strong attendance and ability to consistently work scheduled shifts
- Professional communication skills
- Ability to work in a structured, performance-driven environment
Benefits
Great Hourly Pay
Commissions based on Revenue Collected
Benefits and PTO after 90 Days
Other open roles at Flotilla Partners(6)
We are a local water treatment company here in Florida helping homeowners with solving their water quality issues. If you are looking for a solution for either your bad smelling water, hard water, bad tasting water, dry skin or hair, life of appliances, or many other issues, then you came to the right place! Here at Flotilla, all it takes is a simple phone call, a quick water test, then deciding which method of water treatment is right for you. Go to our website on the link to schedule your FREE at home water test today!
Key team members
Jennifer Cody
Bart a. Terrell
Luis Manuel Celis
Nerissa W.
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