Onboarding Advisor

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world class service and innovative water solutions for the last 80 years.

As an Onboarding Advisor you will play a key role in both supporting the sales team and providing excellent customer service. This position involves processing orders, responding to customer queries, and ensuring customers have a seamless experience from order placement to delivery. The role requires a high degree of customer interaction and attention to detail in order processing and after-sales support.

What this role involves:

• Act as the first point of contact for customers via phone, and email, addressing inquiries and resolving issues promptly.
• Ensure timely and professional follow-up with customers to confirm their satisfaction and address any outstanding concerns.
• Process and confirm customer orders with accuracy, ensuring timely communication regarding order status and delivery times.
• Update and maintain customer information in the company's CRM system, ensuring accuracy and completeness of data.
• Coordinate with relevant departments to ensure after-sales service is handled swiftly and efficiently.
• Perform any additional duties as assigned by management, which may evolve based on the needs of the company.

Working Hours: Monday-Friday 8:45am-17:00pm

Requirements

• Customer-focused mindset with the ability to build strong relationships.
• Attention to detail.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Self-motivated and proactive, with strong team collaboration skills.
• Positive and patient attitude when dealing with customer concerns.
• Ability to work independently and as part of a team.
• Able to handle diverse & competing priorities effectively

Benefits

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on-going learning and development via our online learning platforms
• Onsite parking available
• Life Assurance Scheme