Senior Agency Partnerships Manager

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

As one of our Senior Agency Partner Managers based in North America, you will join a team that focuses on enabling internal and external stakeholders and growing revenue by forging strong partnerships with leading agency partners in the e-commerce ecosystem. This is a key role for Gorgias and a great opportunity for someone looking to take the next step in their career in Partnerships!

What You’ll Do
Help scale our Agency Partnerships channel by driving revenue through existing and newly identified Agency Partners. You will leverage both traditional and innovative business development tactics to build a strong revenue flywheel with our Agency Partners:

• Drive Annual Recurring Revenue (ARR) through industry agency partners and events

• Own and grow strategic agency relationships across North America

• Be the face of the company at various events, meetups, and trade shows

• Work closely with Account Managers to help them close deals and expand accounts

• Develop and refine our partner program, processes, and documentation to enable partners to become strong ambassadors of our software and drive leads through our sales process

• Constantly optimize the sales pipeline by leveraging data analysis at each step of the process

• Act as a thought leader on the topic of ecommerce and agency partnerships

• Activate, onboard, and scale new partners across North America

• Mentor and support more junior team members as the partnerships function grows

Who You Are

• You have 5+ years of experience in partnerships, sales, or relationship management, ideally within SaaS or ecommerce

• Proven track record of driving revenue through partnerships or channel sales

• Strong relationship-building skills with the ability to influence senior stakeholders

• You are high-energy and driven to scale a high-impact growth channel

• You thrive in a fast-paced, high-growth startup environment

• Experience working with agencies or within the ecommerce ecosystem is strongly preferred

• Highly analytical and comfortable using data to inform decisions and optimize performance

• Comfortable working in an international environment and traveling up to 25% of the time

• Passion for learning and continuous improvement

Outcomes You’ll Drive

• Identify, onboard, and grow a portfolio of top enterprise agency partners.

• Increase partner-sourced and partner-influenced revenue through joint GTM efforts.

• Deepen partner enablement and co-selling motions with Gorgias sales and success teams.

• Strengthen Gorgias’ presence in the e-commerce space via the agency ecosystem.

This position is based in Toronto / NYC

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.

Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us at [email protected].