WordPress Maintenance, Hosting & Support Engineer

About Us 

We’ve got an incredible brand -- now we’re busy creating the legend behind it.  At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success. 

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place.  If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it’s at hosting.com.  If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home. 

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites.  We’re helping our customers tell their stories and connect with their people. Creating product experiences helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best. 

All because we care ... about each other’s success.  Our team is 750+ strong and growing, spread across the globe.  

We can’t do this alone.  Come join the journey. And help us build something better together. 

Requirements

About the Role 

Fixed team provides website support and maintenance services, with a special focus on WordPress. Our clients come to us with a range of issues—some simple, some incredibly complex. We handle a variety of tasks, from one-time fixes like malware cleanups, theme upgrades, and speed optimizations, to ongoing maintenance that includes regular updates, tweaks, and continuous improvements.

What You’ll Do: 

Client onboarding and website migration 

• Seamlessly onboard new clients through a task/email system, ensuring clear communication and efficient management of the transition process. 

• Create staging/testing websites as part of the onboarding and migration process. 

Comprehensive website audit and maintenance 

• Conduct thorough site audits, making necessary updates primarily within staging environments to ensure stability and performance. 

• Execute site optimization tasks, including implementing caching solutions, image compression techniques, and configuring security plugins to enhance site functionality and security. 

Ongoing website monitoring 

• Regularly monitor site performance and promptly address any alerts or issues, ensuring optimal site health at all times. 

Proactive website updates 

• Perform regular updates to websites, including WordPress core, themes, and plugins, to keep sites secure and fully functional. 

Customer Interaction and Support 

• Engage with clients via our task/email system for onboarding and ongoing support.  

• Strong written communication skills and a customer-centric approach are essential 

What You’ll Bring: 

• Deep understanding of WordPress, including site migration, staging environments, and website optimization techniques. 

• Strong problem-solving skills with meticulous attention to detail. 

• Familiarity with website security best practices and experience in managing updates. 

• Excellent communication skills, capable of using task/email systems for client interaction and handling client communication through chats and phone calls. 

• Hosting experience is required. 

Benefits

Why You’ll Love It Here 

• Be part of a global tech company in an exciting growth phase. 

• Work alongside passionate people who value impact and accountability. 

• Shape how our global people experience is built — from Bali outward. 

• Enjoy a culture that values openness, trust, and continuous improvement.