Senior Medical Receptionist | Key Health
Key Health is seeking experienced and motivated Senior Medical Receptionists to join our growing network of clinics across Sydney. This is an exciting leadership opportunity to support clinic operations, lead teams, and deliver exceptional patient care.
We are currently recruiting for multiple positions across the following locations:
- Castle Hill – Showgrounds Village (walking distance from Hills Showground Metro)
- Lower North Shore (New Clinic Opening) – This role offers a unique development opportunity, where the successful candidate will be trained to step into a Reception Practice Manager position. Comprehensive training will be provided across Key Health clinics, with some travel required.
About the Role
As a Senior Medical Receptionist, you will work closely with the Practice Manager and clinical team to support the day-to-day operations of the clinic. You will play a key role in leading the reception team, ensuring efficient processes, and maintaining a high standard of patient care and service delivery.
Key Responsibilities
- Deliver exceptional customer service to patients and the broader practice team
- Support the recruitment, onboarding, and training of reception and nursing staff
- Lead and mentor reception staff, ensuring adherence to clinic procedures and workflows
- Oversee daily reception operations and delegate tasks in the absence of the Manager
- Assist with coordination of doctors, registrars, and allied health practitioners
- Respond to staff or patient queries and complaints as required
- Monitor performance and support the achievement of clinic KPIs
- Assist with improving systems and processes to ensure efficient clinic operations
- Support risk management, compliance, and confidentiality obligations
- Assist with rostering awareness, banking reconciliation, and administrative reporting
About You
- Minimum 12 months’ experience as a Medical Receptionist
- Experience in a senior or leadership role within a healthcare environment
- Strong knowledge of Best Practice, Automed, HotDoc, or similar systems
- Understanding of the Australian healthcare system, including Medicare and billing processes
- Excellent communication, organisational, and leadership skills
- Ability to work in a fast-paced environment and manage competing priorities
- A proactive, team-oriented approach with strong problem-solving ability
What We Offer
- Career progression opportunities, including a pathway to Practice Manager roles
- Structured training and development across Key Health clinics
- A supportive, collaborative, and high-performing team environment
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At KG Talent, we specialise in connecting great people with great companies. We’re proud to partner with a select group of respected Australian businesses — helping them find the right people to grow their teams and supporting candidates as they take the next step in their careers. We take pride in our personalised approach. We don’t believe in one-size-fits-all recruitment — every role, every team, and every person is unique. That’s why we take the time to understand both our partner companies and our candidates, ensuring every placement feels like the right fit for both sides. Our focus is on quality, not quantity. We build long-term relationships with the organisations we represent, giving us deep insight into their culture, values, and goals. This allows us to provide candidates with genuine insight and confidence as they explore opportunities within these businesses. Whether you’re looking for your next career move or hiring within one of our partner organisations, KG Talent is here to make the process simple, transparent, and human.
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