About Lamudi

Our mission is to provide any Indonesian the most trustworthy and reliable way to buy a property. We do this by using technology to empower 10,000+ real estate agents and 100's property developers by connecting them to millions of prospective buyers previously beyond their reach. Lamudi.co.id is a property technology company that aims to enable and support all parties along the property seeking, buying, and selling process from our range of products and services.

About the challenge

Do you have great communication skills? Are you interested to learn more about account management & telesales, and develop skills for a successful career in sales, account management or customer service? If yes, roll up your sleeves because we have an interesting position for you!

The Telesales Recovery role focuses on re-engaging and winning back customers who have churned, become inactive, or failed to renew their contracts. The role involves identifying the root causes of churn, rebuilding trust with former customers, and offering tailored solutions such as revised pricing, packages, or incentives to reactivate accounts. You will work closely with BD, account management, and product teams to turn lost opportunities into renewed revenue, while also providing valuable insights on customer pain points to help reduce future churn.

### Apa yang anda lakukan sebagai Telesales Recovery?

1. Akuisisi Akun Baru & Pertumbuhan Pendapatan

Mendorong akuisisi akun baru dari broker dan agensi.
Mengawasi pengembangan pipeline untuk meningkatkan dan menjaga aliran lead baru yang konsisten.
Bertanggung jawab atas target pendapatan tim serta melakukan proyeksi kinerja terhadap KPI yang telah ditetapkan.

2. Manajemen Hubungan Klien

Mendukung negosiasi akun strategis serta proses onboarding untuk klien berpotensi tinggi.
Memastikan proses serah terima akun yang telah diakuisisi berjalan lancar ke tim Customer Success atau Account Management (jika ada).
Memberikan umpan balik pasar kepada tim Produk dan Marketing untuk membantu menyempurnakan proposisi nilai.

### Is this you?

Minimal pendidikan SMA/SMK, Fresh Graduate D3/S1 dengan pengalaman organisasi dipersilakan melamar

Memiliki minimal pengalaman 1 tahun sebagai Telesales / BD Acquisition/Account Management

Mampu berkomitmen terhadap pekerjaan yang diberikan serta tertarik untuk bekerja dilingkungan Start-up dan ritme kerja yang cepat

Excellent pitching and sales skills: Kemampuan pitching dan penjualan yang tepat; posisi ini membutuhkan kemampuan negosiasi dengan pelanggan secara terstruktur, persuasif, dan menyenangkan.

Good analytical thinking: Posisi ini membutuhkan individu dengan kemampuan analisa yang baik untuk memberikan saran dan solusi yang relevan bagi pelanggan

Resilient: Tidak mudah menyerah dengan penolakan

Can-do attitude: Mau belajar dan mencoba sesuatu yang baru, bahkan ketika anda tidak percaya diri

Excellent communicator: Mampu berkomunikasi secara jelas dan efektif

Smiling voice: Memiliki intonasi suara yang ramah dan bersahabat dalam berkomunikasi melalui telepon

Our selection procedure in a nutshell

The position reports to Broker Classifieds Manager. During the interview process you will meet him/her, as well as a few business stakeholders and Management Team members.

If you want to become a part of our highly motivated, international team, please click on the 'Apply Now' button to send us your application! We are looking forward to hearing from you!

Telesales (Acquisition)

1. Akuisisi Akun Baru & Pertumbuhan Pendapatan

2. Manajemen Hubungan Klien

Other open roles at Lamudi(6)