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Agent Support Specialist (Fluent in English)

ATI Business Group·See all ATI Business Group jobs on Jobr

Posted about 2 months ago

OfficeCentral Jakarta

Role Purpose:

We're looking for an Agent Support Specialist (Fluent in English) to support one of our largest Australia-based clients. This role is responsible for assisting global agents in managing Land or Air bookings efficiently and accurately.

### Responsibilities

Resolve agent inquiries related to Land or Air bookings through chat, phone, or email, aiming for first-contact resolution.

Provide support to suppliers via phone and email communication.

Manage and respond to inquiries in a timely and professional manner.

Escalate complex or higher-level inquiries to the appropriate stakeholders when required.

Maintain high-quality customer service standards while supporting global agents.

### Qualifications

Bachelor’s degree in any major.

Fluent in English, both spoken and written.

Minimum 1 year of experience in Customer Service with strong English communication skills.

Fresh graduates with advanced English communication skills are welcome to apply.

Willing to work in a 24/7 shifting schedule, including public holidays.

Willing to work onsite in Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang.

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.

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Job details

Workplace

Office

Location

Central Jakarta

ATI Business Group

View company page

Powering the Future of Travel Operations 2000+ Travel Experts ATI helps travel businesses unlock efficiency and performance through tailored operational support and AI led capabilities. 80+ Global Clients We blend people, process, and technology to deliver lasting impact. 100% Travel Focused We are a business process management and technology company singularly focused on the travel…

Website LinkedIn +1

Employees

1321

Industry

Business Consulting and Services

Headquarters

Jakarta

Founded

2001

Company location

Jl Batu Tulis Raya no.13c, Jakarta, 10120, ID

Specialties

Fare Loading & Fare Filing, Finance & Accounting Support Services, Ticketing Refund Operation Support, Land Travel Distribution, Business IT Development, Fare Audit Services, Business Process Outsourcing, Multi GDS Fare Filing, and Business Consulting

Key team members

Brad Holman

i made wirawan saputra

Japanese Speaker of ATI Business Group Jakarta

Riskal Arief

Data Analyst at ATI Business Group

Xena Levina

International Ticketing Consultant at ATI Business Group - Flight Centre, Ltd

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