ABOUT US:
At Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech.
With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value.
From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies.
OUR FACTS & FIGURES:
- 23+ years of expertise — Gradion builds digital platforms & deep-tech solutions.
- 3 continents: Asia, Europe and Africa.
- 300+ specialists across 7 countries Vietnam, Singapore, Thailand, Saudi Arabia, Germany, Egypt and Australia.
- 100+ enterprise clients, including several unicorns (e.g., Alaiko, HomeToGo, Roadsurfer).
- Vietnam’s Best IT Company – recognized by ITViec for 8 consecutive years, including 2 consecutive years of ranking #1 (2024 and 2025).
- ISO 27001.
### CORE RESPONSIBILITIES
System Administration & Infrastructure
- Identity & Access Management: Manage and maintain Microsoft Active Directory (AD) and integrated SSO solutions.
- MDM Ownership: Architect and oversee Mobile Device Management (MDM) policies across a heterogeneous environment comprising Windows, macOS, and Linux.
- Cloud & Domains: Administer Google Workspace at the Enterprise level.
- Cloud Infrastructure: Provide baseline support and monitoring for AWS environments (EC2, S3, IAM, Route 53).
- Network Management: Oversee office networking hardware (Firewalls, Switches, APs), VPNs, and SD-WAN configurations.
Security & Compliance
- Endpoint Protection: Deploy and manage enterprise-grade Antivirus/EDR solutions across all endpoints.
- Patch Management: Ensure 100% compliance on OS and third-party software updates.
- Audit Readiness: Maintain comprehensive documentation for IT assets, network diagrams, and security protocols.
- ISO 27001 Compliance: Uphold and support ongoing ISO 27001 certification requirements.
Service Desk Excellence
- Escalation Support: Serve as the final escalation tier for complex internal technical issues.
- Process Improvement: Refine ticketing workflows and build a comprehensive internal Knowledge Base.
- Onboarding/Offboarding: Automate the full lifecycle of employee hardware provisioning and software access management.
### TECHNICAL REQUIREMENTS
- Operating Systems: Expert-level proficiency in Windows Server, macOS, and Linux (Ubuntu/Debian/RHEL).
- Directory Services: Deep experience with Active Directory, Group Policy (GPO), and Azure AD/Entra ID.
- SaaS & Cloud: Advanced Google Workspace administration and foundational AWS knowledge.
- Networking: Strong grasp of TCP/IP, DNS, DHCP, VLANs, and Firewall management.
- Security: Hands-on experience with EDR tools and MDM platforms.
### SOFT SKILLS & QUALIFICATIONS
- Experience: 5+ years in IT operations, with at least 2 years in a Senior or Lead capacity.
- Service Mindset: Even at a senior level, you understand that internal stakeholders (employees) are the priority.
- Communication: Ability to translate complex technical concepts into clear, plain language for non-technical audiences.
- Problem Solver: A "find a way or make one" approach to technical roadblocks.
Why you’ll love working here?
🏆 Join Vietnam’s Best IT Company – Gradion Vietnam (formerly NFQ Vietnam) was recognized by ITViec for 7 consecutive years, including 2 successive years as the Winner. Work with some of the best minds in the industry and be part of a company that’s redefining how businesses scale through technology.
🌍 Career Growth & Leadership Development – Work closely with our leadership team, gain mentorship from experienced executives, and have direct exposure to high-level strategic decisions. Your growth is limitless, as long as you’re ready to step up, opportunities will always be there for you.
💰 Competitive Compensation – We believe great talent deserves great rewards. Expect an attractive salary, performance-based bonuses, and a benefits package that reflects your impact. We value talent over salary budgets - exceptional contributions deserve exceptional rewards.
✨ And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive - professionally and personally. Including:
- A laptop is provided.
- Community Tech activities.
- A fun & dynamic environment and freedom to be creative.
- Modern office with a flexible, relaxing zone.
- Performance bonus (up to 2-month salary).
- Performance review 2 times/ year.
- Extra Premium Healthcare & Annual Health-check.
- 15 days of annual leave.
Working time: Monday – Friday (9 AM – 6 PM)
Location:
- Ho Chi Minh office: Podium Floor, Sapphire 2 Tower, 92 Nguyen Huu Canh Street, Thanh My Tay Ward, Ho Chi Minh City, Vietnam.
