After-Hours Support Worker
Launch Housing
Posted 26 days ago
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Don’t just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
About the opportunity:
Working at one of three dedicated crisis accommodation sites at Launch Housing, After-Hours Support Workers provide support to residents, maintain the security of the accommodation service and ensure an effective, safe and well-functioning environment. After-Hours Support Workers will offer careful consideration of the client’s individual and diverse needs whilst encouraging the client’s independence, empowerment, autonomy and dignity .
Launch Housing Southbank is a 51-bed crisis accommodation service in Melbourne. It offers short stays, case management, healthcare via our onsite nursing program, advocacy, and crisis support to people in need of emergency accommodation. In addition,
Southbank provides clients with a selection of wellbeing options, intensive case management, AOD supports on site and a peer support program in a holistic multidisciplinary team designed to support clients through chronic and episodic homelessness. The front desk is operated 24/7 with stand-up shifts to provide assistance and care to residents and to ensure safety and security at all times.
Launch Housing Dandenong (known as ‘Bob’s Place’) crisis accommodation service offers short stays, case management support, and advocacy for families, couples and singles. The service includes 4 family units, 9 single rooms, 2 couple rooms and is staffed 24/7. Bob’s Place also provides interim response support, transitional support, intensive case management.
Launch Housing Dandenong (known as ‘Bob’s Place’) crisis accommodation service offers short stays, case management support, and advocacy for families, couples and singles. The service includes 4 family units, 9 single rooms, 2 couple rooms and is staffed 24/7. Bob’s Place also provides interim response support, transitional support, intensive case management.
Launch Housing Women Services offers crisis accommodation, case management and advocacy to women experiencing homelessness in Melbourne. This site is one of the only crisis services in Victoria to employ and accommodate women only and it also offers services to trans and gender diverse individuals who identify as women. The After-Hours Support Worker role at Women Services works as part of a solo worker model with a sleepover component to the role. During the sleepover component of the shift, the worker is still required to undertake service delivery tasks outlined below as necessary, including implementing a wellbeing program after-hours, responding to critical incidents and supporting clients with a history of complex trauma.
Maximum-term, part-time role (approx 32 hours per fortnight) based at Dandenong, till end of July 2026.
### What you'll be doing:
Applications close Friday 22 May 2026.
For more information please contact [email protected].
How to apply
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at [email protected].
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
Job details
Launch Housing
Non-profit Organization Management
About
At Launch, we know housing changes lives. It's the foundation for safety, stability, community and hope. We're an independent community organisation working across Greater Melbourne. We provide life-changing support for thousands of people, from all walks of life, facing homelessness and housing uncertainty. We work from prevention and crisis response, right through to long-term community housing – because when housing comes first, everything else becomes possible.
Company Details
Key Team Members
Bindiya Kripalani
Dara Kahn Peskin
Jennifer Kaminski
Karen Newham-Bellairs
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