Who Are We?

TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.

WHAT WE'RE LOOKING FOR:

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT.

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.

Candidates must reside within a reasonable commuting distance to Arlington, VA.

Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address.

### Basic Qualifications

6 months to 2 years of experience in an IT support or customer service role

Basic understanding of Windows 10/11 operating systems

Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint

Strong verbal and written communication skills

Ability to follow documented procedures accurately and consistently

Comfortable working in a remote environment with minimal supervision

Strong organizational skills and ability to manage multiple priorities

Basic understanding of IT concepts such as Wi-Fi, encryption, MFA

Experience with any ticketing or help desk system is a plus

Reliable internet connection and a dedicated workspace for remote work

### Security Clearance and Where You'll Work

Applicants selected must be a U.S. Citizen.
Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.
Position is 75% remote, but does require regular in office visits in Arlington, VA.
Candidates must reside within a reasonable commuting distance to Arlington, VA.

Benefits at TSTC

Competitive Hourly Rates - Great pay and personal and team merit bonuses

Team Events – ERG memberships, virtual and in person events, and company contests

Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)

Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.

All TSTC employees operate according to the terms of the specific contract under which they work. They are responsible for fulfilling the duties of the specific job and are accountable for complying with the terms and conditions of their employment, the TSTC Code of Conduct, and with applicable federal, state and local laws.

As TSTC is an Equal Opportunity Employer, we follow current Federal Discrimination Laws and we do not discriminate against any employee or applicant for employment. TSTC does not discriminate against any employee or applicant for employment due to race, color, national origin, citizenship, religion, creed, age, sex, disability, veteran status and liability for service in the U.S. Armed Forces or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected] or call us at (276) 496-4458.

Part-Time IT Support Assistant

Who Are We?

WHAT WE'RE LOOKING FOR:

Benefits at TSTC

Other open roles at TSTC(3)