Customer Care Agent - Birmingham Airport - Part Time

Aviation Recruitment experts Optime are looking for Customer Care Agents to join a well-respected and successful client at Birmingham International Airport.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

Start Dates Confirmed For:

• 1st June 2026

What's on offer:

• Rate of Pay: £12.71 per hour
• Shift Pattern: 5 on 3 off (Rotational roster)
• Shift times : 03:00am to 08:00am but need to be flexible from 02:00am to 11:00am - You must be flexible with your working hours.
• You can book overtime up via our Elevate App.
• Shift lengths: 5 to 8 hour shifts.
• Weekly Pay

Key Duties:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.
• This is a wheelchair assistance role, NOT Check-In.

Shifts available:

Below are the shifts that will you will be rostered for you. This is not a full-time role.

5 on 3 off (rotating roster)

• Day 1: 03:00am to 08:00am - You need to be flexible from 02:00am to 11:00am
• Day 2: 03:00am to 08:00am - You need to be flexible from 02:00am to 11:00am
• Day 3: 03:00am to 08:00am - You need to be flexible from 02:00am to 11:00am
• Day 4: 03:00am to 08:00am - You need to be flexible from 02:00am to 11:00am

Requirements:

• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving licence (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• UK Settled Status (If applicable).
• Proof of (current) Address
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
• You must not have holiday between September-October 2026.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.