Role: Customer Success Engineer
Job Type: Full Time, Remote
Crogl
Fully Autonomous AI Team Member for Your SOC
Join Crogl and be at the forefront of revolutionizing security operations with AI. As a Customer Success Engineer, you'll empower high-performance security teams by shaping the future of our cutting-edge security analytics platform.
Our Customer Success team is growing. We're looking for self-starters who are committed to excellence, thrive in a fast-paced environment, and are excited to improve the lives of security teams. If this sounds like you, let's chat!
What you'll be doing:
Own the customer support experience across ticketing, email, and shared Slack channels — triage, reproduce, and drive issues to resolution
Engage actively in the Crogl practitioner community (forums, shared channels, user groups) to answer questions, surface patterns, and build relationships with users beyond your assigned accounts
Diagnose technical issues across Crogl deployments in hybrid/on-prem and cloud environments, partnering with Engineering on root cause and fix delivery
Build and maintain the Crogl knowledge base — runbooks, troubleshooting guides, FAQs — so each ticket teaches the next customer
Act as the voice of the customer by aggregating support trends and feeding them to Product and Engineering to drive product improvements
What you bring to the team:
3-5 years of experience in technical support, customer engineering, or a similar customer-facing technical role
A track record of resolving complex technical issues across distributed systems, with strong debugging and log-analysis instincts
Familiarity with the concepts of API and data integration, this may also be a familiarity or understanding of coding languages (TypeScript, Go, Python, etc..)
Familiarity with applications deployed into secure customer networks composed of cloud and data center infrastructure
An effective communicator who can translate highly complex technical concepts to both technical and non-technical audiences with empathy and depth
Comfortable working asynchronously in public community channels and contributing to a knowledge base that customers and teammates rely on
Contribute to the internal knowledge base, best practices, and sharing insights gained from customer engagements to grow the Customer Success function from scratch
What separates you from other candidates:
Proven experience supporting security products, or non-SaaS applications within enterprise networks and infrastructure
Hands-on experience with AI systems, machine learning models, and agentic frameworks
Experience building or moderating a technical user community (Slack, Discord, forums, user group)
A track record of thriving in fast-paced, agile environments with continuous integration and deployment
Crogl is an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Crogl is the only autonomous knowledge engine for security operations. It investigates every alert and executes threat hunts by continuously learning your processes with speed, consistency, and depth. Our mission: Enable every security analyst be effective as the entire team. What can Crogl do for you? Autonomous Alert Investigations: Our AI system handles the triage and investigation of every alert, requiring no pre-written playbooks. Threat Hunting: Auto-threat hunt with simple instructions or connect Crogl to your threat intel platform to auto execute intel report based threat hunts. Re-analyze old alerts: Got new data or not sure of response quality? Crogl can re-analyze old alerts with depth and completeness. Integration with Existing Tools: Crogl integrates smoothly with your current security ecosystem, ensuring compatibility and ease of use. Crogl serves: -Sophisticated security teams who want deep and consistent response -Managed security service providers who want transparency and repeatability -Small security teams with limited time and too many things to do Get started Crogl installs easily in your private cloud or on-prem. Contact [email protected] www.crogl.com
Key team members
Jeff Blake
Jeff Friedsam
Don Leatham
Risi Avila
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