NOC Technician
Posted 3 months ago
We are looking for NOC Technicians to be parto of our team! The position works in a collaborative environment to support both new business initiatives and the stability of existing systems.
Aiming to fill a position that will focus on Monitoring Functions as a primary role and provide Tier1 level of support to our current Point of Sale solutions in Production environment.
Responsibilities:
o Identification of the issues by using the different monitoring tools for the different platforms
o Lead communication (internal communication, bridges) between our teams, also including external communications to our Vendors and Customers
o Tier1 troubleshooting support for production & product business outages aiming to mitigate or resolve issues impacting regular operation.
o Primary point of contact for all business entities
o Review all standard SQL schema changes to make sure proper procedures are followed.
o Follow up with internal development team as needed.
o Respond and plan for service outages
Requirements
· Able to work in a fast-paced environment and analyze/troubleshoot complex problems.
o Be part of a 24/7-team to cover business needs.
o Ability to work a flexible schedule.
Educational and other technical
Associate degree or bachelor’s degree in Computer Science, Engineering, Information Technology or any other related discipline
Intermediate to high knowledge on the following areas:
· Microsoft SQL Server – SSMS Basic queries
· Microsoft Server Environment
o Basic Windows Server 2008/2012/2016 administration
o Monitoring Windows Server
o Troubleshooting OS level issues
§ DNS | DHCP | IIS
· Monitoring Solutions
o Solarwinds | ELK | ICINGA
Other technical skills desired
· VMWare
o Basic understanding of VMWare
· Networking
o Understanding of TCP/IP
o CCNA certification is a plus
· Scripting experience using Bash, Batch files or PowerShell
· Security
o Familiarity with PCI and SOX
· ITIL or Cobit5 Frameworks
Benefits
40 hours per week
Weekends off, Monday to Friday from 8 am to 5 pm.
Hybrid work, only 2 days from the office.
Life insurance 100% covered
50/50 Health insurance (optional)
50/50 Half scholarships (optional)
Annual salary appraisal
Internal savings and credits association
Christmas bonus above the law
Other benefits
If you are ready for this amazing opportunity, apply with us!
Other open roles at epay, a Euronet Worldwide Company(6)
epay, a segment of Euronet, Inc. (NASDAQ:EEFT), is a leading global provider of payment processing and prepaid solutions that processed more than 3.8 billion transactions in 2023. The company has built an extensive network of retailer touchpoints with more than 800,000 point-of-sale terminals in more than 64 countries that connects brands with consumers all over the world. The company offers a diverse ecosystem of services, products and solutions supporting the distribution of Payment and Branded Payments for more than 1,000 brand partners via Commerce, eCommerce and mCommerce solutions.
Key team members
Paul Crutchley
Joseph Moufarek
Femke PILKES
John Tsironis
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