IT Analyst

The Role

Doppel is hiring an experienced Onsite IT Analyst to support either our San Francisco or New York City office and global remote workforce. This role is ideal for someone who is detail-obsessed, service-driven, and passionate about delivering an exceptional IT experience.

What You’ll Do

• Provide Level 1 & 2 support for onsite employees and remote team members worldwide.
• Triage and resolve incoming tickets across hardware, software, and account-related issues.
• Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
• Manage asset inventory and oversee the full lifecycle of devices (procurement → deployment → retirement).
• Support onboarding/offboarding, device setup, and access management.
• Contribute to IT projects, documentation, and continuous improvement efforts.

What We’re Looking For

• 5–8 years of hands-on IT support experience in fast-paced environments.
• Meticulous attention to detail and a commitment to delivering a best-in-class support experience.
• Strong problem-solving ability and a self-driven, proactive work style.
• Excellent communication skills and a calm, customer-focused approach.
• Experience supporting MacOS devices and various SaaS business tools.

Why Join Doppel

• This role is an on-site position in either our San Francisco or New York City office.
• The salary range for this role is $85,000-$105,000.
• Meaningful equity so you share in Doppel’s success
• Flexible PTO, comprehensive health benefits, parental leave, and more
• A high growth environment where your work has immediate impact and visibility