Realtime Analyst - Workforce Management (MOA Pasay / Alabang) | Onsite
Posted about 1 month ago
Work Setup: 100% Onsite
Locations:
- MOA, Pasay
- Alabang
Requirements:
- At least 2 years in college (No back subjects)
- Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment
Job Responsibilities:
- Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations.
- Proactively adjust schedules and oversee overtime and voluntary time off to maintain peak staffing levels.
- Support agents with straightforward troubleshooting and meticulously document any system issues encountered.
- Generate and distribute precise Intraday and other essential reports promptly to keep everyone informed.
- Protects the confidentiality of the organization's strategies, objectives, and practices.
Other open roles at Tasq Staffing Solutions, Inc.(6)
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality… that’s the TASQ guarantee!
Key team members
Praadhip Sathyan
Luisa Panaligan
Yan Gamba
Erika Anelle D.
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