Operations, Senior Associate

Fortell is designing better hearing aids for life as it’s meant to be heard. Traditional hearing aids make everything louder but they don’t do enough to help the brain separate conversation from noise in the moments that matter. Fortell uses custom AI chips to help the brain decode speech in real time, lifting voices up above the chaos so people don’t just hear, they understand.

We are backed by Thrive Capital, Valor Equity Partners, Founders Fund, Optum Ventures, Lux Capital, Vast Ventures, Good Friends, Positive Sum, Stonecroft, and Atreides Management. Our debut product is available now at Fortell Audiology on Park Avenue and 61st Street.

We are seeking a motivated Operations Senior Associate to join our operations team and play a hands-on role in building and scaling the supply chain infrastructure behind our hardware products. This is a high-growth position - we're looking for someone who is eager to learn, take on responsibility quickly, and grow into a significantly expanded role as the company scales. This role is based in Manhattan and requires on-site (hybrid) attendance at least 3 days a week.

Key Responsibilities:

• Manage day-to-day supplier relationships, including communication, performance tracking, and issue resolution

• Support supply planning and demand forecasting to ensure timely availability of components and finished goods

• Own inventory management processes, monitoring stock levels and coordinating replenishment to balance cost and availability

• Execute procurement activities, from sourcing and quoting through purchase order management

• Serve as a key cross-functional link between engineering and commercial teams
  

You’re the right candidate if you have:

• 2–3 years of professional experience in consulting, business operations or start-ups - supply chain experience is a plus but not required

• Strong organizational skills and a detail-oriented approach to managing multiple workstreams

• An eagerness to learn new domains quickly and a genuine curiosity about how physical products get built and delivered

• Clear, proactive communication skills - you're comfortable reaching out to suppliers, asking questions, and following up

• An all-in mentality - you enjoy taking ownership, figuring things out, solving problems and making things happen in a fast-paced environment

Preferred experience:

• Exposure to supply chain, logistics, operations, or procurement in any capacity

• Experience working in hardware, manufacturing, or regulated industries (e.g., healthcare, medical devices)

• Familiarity with ERP or inventory management systems

• Background in a startup or high-growth environment where you wore multiple hats
  
  This position is not eligible for employer-sponsored work authorization. Candidates must be legally authorized to work in the United States at the time of hire and will not require sponsorship now or in the future.