Clerical & Administrative Support - Billing & Office Operations

Overview

Al Warren Oil Company has been a trusted provider of fuel, lubricants, and DEF solutions since 1948. As a family-owned company, we pride ourselves on reliability, integrity, and long-term partnerships with both our customers and our employees.

We are currently seeking a detail-oriented and organized Clerical & Administrative Support Specialist to join our Bensenville office. This role plays a critical part in supporting our Fuel and Lubricant divisions through accurate billing, order processing, customer account support, and general office administration.

If you are highly organized, dependable, and thrive in a structured office environment where accuracy matters, we encourage you to apply.

Key Responsibilities

Billing & Account Support

• Process and generate customer invoices for fuel, lubricant, and DEF deliveries with a high level of accuracy.
• Verify pricing, gallons, product codes, and delivery documentation before billing.
• Assist with resolving billing discrepancies by coordinating with sales, operations, and accounting.
• Maintain organized billing records and supporting documentation.
• Support Accounts Receivable with invoice copies, customer inquiries, and payment follow-ups as needed.
• Enter supplier invoices and verify costs when required.

Order Entry & Administrative Support

• Accurately enter fuel and lubricant orders into internal systems.
• Maintain and update customer account information, tax exemptions, and pricing structures.
• Answer and direct incoming phone calls professionally.
• Assist walk-in drivers, customers, and staff at the service window.
• File, scan, copy, and maintain organized digital and physical records.
• Communicate internally with sales and operations teams regarding order details or corrections.
• Provide general office support to ensure smooth daily operations.

Requirements

What We’re Looking For

• Previous experience in clerical, administrative, billing, or office support roles.
• Strong attention to detail and ability to work with numbers accurately.
• Comfortable using Microsoft Office (Excel, Outlook, Word).
• Experience with accounting software or ERP systems is a plus.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong communication skills and a professional, customer-focused attitude.
• Dependable, organized, and able to work independently while supporting a team.

Benefits

At Al Warren Oil, we believe in taking care of our employees. In addition to competitive pay, we offer a comprehensive benefits package, which includes:

• Empower 401(K) Retirement Program with a company match from Day 1.
• Blue Cross Blue Shield Health Insurance that includes prescriptions, vision, and dental.
• 3 levels of PPO coverage for individuals and family.
• HSA with Employer Contributions.
• Life Insurance Policy - Additional Life and Disability Coverage Available.
• Paid vacations, time off, and holidays.