Order Administrator

Responsible for daily management of customer orders and fulfillment from Purchase Orders to Receiving to shipment. Ensure sales orders are properly launched in BaaN, maintained, and closed.

• Communicate and align with Account Manager (AM)/Program Manager (PM) on the Purchase Order (PO) received & program delivery schedule to confirm order before triggering Product Realization Flow (PRF) Eflow.
• Provide feedback to AM/PM if there are changes for the next course of action.
• Assist the finance team with invoice disputes or any issues related to Sales Orders (S/O) such as GST code and credit notes.
• Maintain a proper and systematic filing system for Customer PO, PRF forms.
• Act as the focal person to acknowledge and process new/revised PO from customers.
• Highlight discrepancies found in PO to Account Manager and execute the next step of action as advised.
• Initiate repair RMA# requests and support customer OOR and Baan match-up.
• Access and download the Open Order Report (OOR) from the portal to compare with Baan Commit Delivery Date to check for differences.
• Perform general administration in Order Management.
• Support and participate in the company's continuous improvement program.

Requirements

• Diploma in Mechanical/Electrical/Electronic Engineering or other relevant discipline.
• Minimum 3 years of relevant experience in a high-mix, low-volume environment or semiconductor industry.
• Positive attitude and independent with high ownership of responsibilities.
• Knowledge of Baan ERP & Microsoft Excel and Word.

Benefits