Who We Are
We help the world Be Everyday Ready™
Today’s threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
🏆 Great Place to Work® Certified™ | United States · Canada · United Kingdom · India
Role Summary
The Associate Client Success Manager is the primary post-sale relationship owner for assigned clients, focused on driving adoption, retention, and measurable value. Acts as a client “sherpa,” keeping executive sponsors informed, coordinating with onboarding/delivery teams (without direct ownership), and delivering quarterly Value Realization Reviews (VRRs).
### Responsibilities
Build and maintain trusted relationships with day-to-day stakeholders and executive sponsors; serve as a client advocate internally.
Monitor onboarding progress and partner with implementation teams to ensure successful go-lives; escalate risks when needed.
Drive product/service adoption through tailored success plans, regular check-ins, and enablement resources.
Prepare and lead quarterly VRRs to demonstrate outcomes, ROI, and next steps.
Proactively manage renewals and identify early churn risk; coordinate mitigation with cross-functional teams.
Identify and qualify expansion opportunities; hand off or collaborate with Sales to close.
Triage client issues and coordinate timely resolution with Support, Product, and Engineering.
Maintain accurate account plans, activity logs, VRR materials, and account health data in CRM and success tools.
Capture and surface voice-of-customer feedback to Product and Leadership.
### Requirements
1–3 years in customer success, account management, or related client-facing roles
Strong communication and presentation skills; comfortable with executive-level interactions
Consultative mindset and problem-solving orientation
Experience coordinating cross-functional teams and escalating issues appropriately
Comfortable with CRM and common collaboration tools
Has a basic understanding of security tools and their useage.
WHY CYDERES?
Benefits that go beyond the basics, we support our people so they can do their best work.
✔ Medical Insurance - Employee + dependents covered
✔ Life Insurance - Protection for what matters most
✔ Retirement Match Program - We invest in your future
✔ Hybrid Work Model - 2–3 days in office
✔ Maternity & Paternity Leave - Time for the moments that matter
✔ Paid Time Off - PTO + sick & casual leave
✔ Bereavement & Volunteer Time - Give back to your community
✔ Professional Development - Reimbursement program
✔ LinkedIn L&D Platform - Thousands of courses at your fingertips
✔ Mobile Phone Reimbursement - Stay connected, on us
Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
