The Role
Based in our India office and reporting to the Head of IT and Security Operations, you will provide second-level technical support across a range of services and devices, including endpoint management, identity and access management, anti-malware services, and cloud-native productivity and collaboration services (Google Workspace, MS Entra, and Atlassian products).
To be eligible for this position, you must be able to work from our Gurugram office immediately and have a maximum notice period of 30 days.
Deliver Top-Tier Support: Serve as a primary point of contact for technical issues, maintaining a highly customer-oriented attitude and providing empathetic, patient support.
Drive Technological Adoption: Proactively evaluate, learn, and support new technologies to continuously improve our internal IT environment as business needs evolve.
Oversee IT Hardware Lifecycle: Take ownership of IT asset management, from procuring new hardware to configuring, deploying, and tracking inventory.
Execute Remote Troubleshooting: Diagnose and resolve complex technical issues remotely, guiding users through solutions with clear, easy-to-follow instructions.
Collaborate & Communicate: Work seamlessly within a global team environment while taking independent initiative as a self-starter to identify and solve problems.
8+ years of proven experience in IT Support, Systems Administration, or a similar role.
Advanced Windows & Endpoint Management: Deep expertise in supporting Windows desktop operating systems and managing endpoint management platforms, with a strong focus on Microsoft Intune.
Identity & Access Management: Hands-on experience with User Access Management for Cloud and SaaS applications.
Hardware Lifecycle Management: Proven experience procuring, provisioning, and managing IT hardware inventory.
Remote Support Mastery: Strong ability to perform remote troubleshooting and guide users through technical solutions with clear, easy-to-follow instructions.
Global Communication: Highly proficient in written and verbal English, with the ability to communicate technical concepts seamlessly to global teams and non-technical stakeholders.
Customer-Centric Mindset: A strong dedication to user experience, providing empathetic, patient, and top-tier support.
Adaptability: A proven track record of quickly learning, adopting, and supporting new technologies as business needs evolve.
Driven & Collaborative: A proactive self-starter who takes initiative but thrives in a highly collaborative team environment.
Full-time office-based role, at our Gurugram office
The working day is 8 hours, and the working week is 40 hours.
Working visits to for meeting partners, vendors, team, checking the quality of the network
90-day notice period for resignation after the trial period
Working exclusively for Extreme Infocom Pvt. Ltd. and not for any other companies
#LI-DNI
Megaport is the world's leading Network as a Service (NaaS) provider, offering connectivity to public and private clouds, metro ethernet, data centre backhaul, and Internet Exchange services.
Key team members
Todd Loewenstein
Alexandre Villela
Julian CARRERA
Bill McLeod
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