Resolutions Administrator

Job title: Resolutions Administrator

Contract Type: Full Time Permanent, subject to 6 months' probation

Location: Ballymount, Dublin 12

Salary: €30,000 - 32,000 per annum, paid monthly

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world.

The Accounts Administrator will support the Finance team with day-to-day finance and administrative tasks. The role will focus on processing invoices, assisting with customer billing, updating financial records and helping with bank reconciliations.

Core responsibilities:

• Process customer and supplier invoices accurately and in line with internal approval workflows.

• Assist with bank reconciliations, coding of transactions, and general ledger updates.

• Maintain up‑to‑date financial records, ensuring documentation is filed and compliant.

• Work closely with the Resolutions team to investigate and resolve billing disputes, credit requests, and account queries.

• Gather supporting financial documents (POs, delivery notes, statements) to aid quick resolution of customer issues.

• Prepare credit notes or adjustments as approved.

• Monitor open cases and ensure finance‑related actions are completed promptly.

• Respond to routine finance queries from customers, suppliers, and internal teams.

• Issue updated statements, proof of delivery, or account summaries when required.

• Follow up on internal queries to ensure timely resolution.

Requirements

• Proven experience in Accounts Admin position or similar
• Strong knowledge of finance processes and best practices.
• Excellent communication and skills.
• Ability to build and maintain positive relationships with customers.
• Strong analytical skills and attention to detail.
• Proficient in Microsoft Excel and accounting software.
• Ability to work independently and meet deadlines under pressure.
• Team-oriented with a focus on improving processes and systems.

Benefits

What we can offer:

• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression