Job Title: Telecoms Field Engineer
Location: Field Based, Southern
Salary: £30-38,000 OTE £40-44,000
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Key Responsibilities
- Plan, design, and implement customized VoIP solutions tailored to client requirements.
- Install, configure, and troubleshoot VoIP hardware and software (IP phones, routers, switches, servers).
- Provide ongoing technical support, troubleshooting, and maintenance for VoIP systems, promptly addressing any issues.
- Monitor VoIP network performance, optimising call quality and system reliability as needed.
- Ensure compliance with security and data privacy standards, including the implementation of encryption and access controls.
- Document VoIP configurations, network diagrams, and installation processes.
- Train clients and end-users on VoIP system features and functionality.
Requirements
What we’re looking for
- Proven experience with VoIP system installation, configuration, and support.
- Strong understanding of VoIP protocols, codecs, and SIP.
- Knowledge of network protocols and LAN/WAN infrastructure, including routers and switches.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Certifications such as CCNA or VoIP-specific credentials are advantageous.
- Ability to work independently and within a team environment.
Join us at Better and contribute to delivering exceptional communication solutions to clients across the country!
Benefits
Benefits
- Opportunity to work in a dynamic and supportive team environment.
- Access to a company car, fully maintained and insured for both business and personal use
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
- Monthly staff awards with dinner and drinks at top local restaurants.
- Ongoing training and development opportunities.
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
- Access to discount at popular retailers
Other open roles at Better(6)
Better delivers innovative, reliable phone systems with features like WhatsApp integration and remote solutions to boost connectivity and growth.
Key team members
Héctor Núñez Silva
Ingeniero Civil Ambiental | Experto Prevención de Riesgos (SNS) | Consultor SEA | Mg. Ingeniería Industrial & Estudiante de Derecho | Especialista en…
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