Transportation Operations Coordinator (Contract)

Role Overview

OpenAI is seeking a Transportation Operations Coordinator (Contract) to support the daily execution of employee transportation programs in San Francisco. Reporting to the Transportation Operations Manager, this role focuses on morning operations, system management, and employee support to help ensure a smooth and reliable commute experience.

This is a hands-on, operations-focused role supporting parking, shuttle, and mobility programs through real-time coordination and communication.

Key Responsibilities

Daily Operations Support

• Monitor and support morning transportation operations, including shuttle service, routing issues, and vendor coordination

• Manage live operations through transportation and communication tools (e.g., Wayleadr, Slack, email, etc.

• Help ensure operational readiness across all commute programs at the start of day

• Provide operational support for charter transportation

Transportation Operations & Access Coordination

• Support daily transportation operations across parking, shuttle, and bike programs, including utilization tracking and service coordination. Assist with program access, policy guidance, and operational support across parking, EV charging, shuttle, and bike services

• Help manage same-day changes, releases, and employee requests across transportation programs to support a smooth commute experience

Employee Communications

• Provide responsive support to employees via Slack and email during commute hours
  Communicate real-time updates related to transportation programs, delays, and service changes.

• Support employee onboarding, access questions, and troubleshooting across transportation programs and tools.

Administrative & Reporting Support

• Track daily transportation activity, service issues, and key operational updates.

• Maintain accurate records to support service continuity across parking, shuttle, and bike programs. Support shift handoffs and follow-up coordination related to transportation operations

Schedule & Coverage Expectations

• Monday–Friday, 7:00 AM – 3:30 PM

• Onsite presence required 5 days per week

• Participate in alternating weekend on-call coverage (Slack, email, escalations)

• Support peak morning commute hours

Qualifications

• 2–4 years of experience in operations, logistics, or customer support

• Excellent written and verbal communication skills in fast-paced environments

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities

• Comfortable learning and using tools that support transportation operations, employee communications, and access management.

Preferred Experience

• Experience supporting transportation, workplace, or facilities operations

• Familiarity with tools like Wayleadr, EV charging platforms, JIRA, or other operational tools.

• Experience working and coordinating with vendors and supporting real time operations.