Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.
The Consumer Research (CR) Team Leader is responsible for the communication between the Consumer Research Coordinators and the Consumer Research Supervisor. The CR Team Leader assists the CR Supervisor in the development of staff, intra-department communications and operations, scheduling and customer service initiatives.
This position is full-time, and will work between the hours of 11:00am-9:30pm based on research needs.
### Staff Management:
Responsible for staff management in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; development and coaching of employees
Responsible for execution of departmental objectives and adherence to company policies and procedures
Assist in departmental training to include; shadowing, document development etc.
Serve as the communication link between Consumer Research Coordinators and Consumer Research Supervisor
### Research Operations:
Responsible for planning and executing all conduct functions and procedures with on-time performance and defect-free execution, which includes but is not limited to: Creating and loading projects into electronic data capture system; Development, review and execution of study plans; Ensure accurate and timely completion of all study related documentation; Accurate completion of Show Rate Reports; Ensure study facilities are organized according to study protocol; Serve as responsible associate for all panel research
Act as the first line of escalation for study participant issues or concerns
Ensure accurate and timely exporting of research data nightly
Responsible for tracking study participant behavioral issues and documentation
Responsible for stipend processing for all research conducted at the Consumer Opinion Center
Monitor panel attendance and dismiss study participants according to policies and procedures
Ensure compliance with client protocol, Standard Operating Procedures and federal regulations
Monitor assigned research rooms to ensure activities are in compliance with research protocol
Accurate and timely dispensing of research product to participants during all phases of research
Other duties as assigned by manager
### Client Relations:
Serve as a client contact for panel operations, as requested by Consumer Research Supervisor
Participate in Consumer Opinion Center operations meetings and study initiation meetings as requested
Responsible for the development and maintenance of positive study participant relations
Other duties as assigned by manager
### Reporting:
Compile and report metrics to Consumer Research Supervisor as requested, including but not limited to: Census Reports; Panel Attendance Reports; Incident Reports
Ensure compliance and quality
Respond to Quality Assurance audits in a timely matter
### Requirements:
AA degree in related field or 2-3 years related experience in client service
At least two years of progressive consumer research experience preferred
Demonstrated leadership skills
Proven organizational skills
Ability to manage multiple priorities
Excellent oral and written communication skills
Ability to work without close supervision
Ability to work flexible schedule
Experience in conducting qualitative and/or quantitative research preferred
Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes
According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.
Celerion Values: Integrity Trust Teamwork Respect
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.
