Senior Optical Assistant

40 million people wear spectacles in the UK alone, but the optical industry hasn’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull.  We’re going to change that, and build the world’s most innovative and customer-centric spectacles company. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.

To help us deliver on that ambition, we’re looking for an enthusiastic, customer-focused Senior Optical Associate to lead by example in delivering exceptional service and creating memorable experiences for every customer. You’ll combine expert optical and product knowledge with a warm, engaging approach, guiding customers through frame and lens selections while sharing our brand story and values. As a senior member of the team, you’ll take a proactive role in supporting the smooth running of the store and problem solving efforts. Providing hands-on guidance to junior team members, and supporting the management team you’ll champion a positive, collaborative environment.

Your key responsibilities:

• Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non-negotiables.
• Educate and inspire colleagues and customers alike about Cubitts’ brand story, mission and values.
• Provide expert advice on frame and lens selection, tailoring recommendations to each customer’s unique needs.
• Accurately dispense prescription and non-prescription lenses, explaining lens options with technical clarity and confidence.
• Perform a full range of adjustments, services and repairs, to ensure the perfect fit for every customer.
• Be an expert in our Made to Measure service, accurately placing orders using the Cubitts App and Studio.
• Proactively troubleshoot and resolve product or optical issues, delivering customer first solutions.
• Maintain a clean, organised store environment, ensuring displays and stock are well-presented.
• Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism.
• Collaborate closely with your team and other departments to drive a supportive, team-oriented culture.

Requirements

Who you are:

• Confident and customer-focused, with previous optical experience.
• An expert in product and optical knowledge, demonstrating confidence and precision in every customer interaction.
• Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission.
• An excellent communicator, skilled at engaging both colleagues and customers with clarity and enthusiasm.
• Someone who thrives in a busy environment, leads by example and takes ownership of their work with a proactive approach.
• Highly organised with meticulous attention to detail, taking initiative to solve problems as they arise.

Benefits

Some nice things you’ll get

• Complimentary spectacles, eye examinations and generous discounts
• Option to buy and sell holiday
• Paid time away for the important moments in life
• Annual season ticket loan
• Cycle to work scheme
• Life assurance
• Aviva Digicare+
• Unlimited You Can Now Business Skills Training

At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.

We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.