Growth & Patient Engagement Executive (Contact Center)
Posted about 2 months ago
Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up.
This role combines sales, patient engagement, appointment coordination, and customer service, with a strong focus on converting inbound and outbound leads into confirmed clinic visits and paid care programs, while ensuring a premium patient experience.
What You’ll Do
Lead Conversion & Sales
● Convert inbound, WhatsApp, missed calls, and outbound leads into appointments
● Follow up consistently with new, warm, and aged leads
● Present services and packages clearly and close patients confidently
● Handle objections (pricing, timing, insurance, competition) professionally
Patient Communication & Support
● Act as the first point of contact across phone, WhatsApp, and CRM
● Provide accurate, clear information on services and treatment options
● Ensure every patient interaction is handled with professionalism and care
● Support resolution of queries, concerns, and follow-ups efficiently
Appointments & Retention
● Schedule, confirm, and manage patient appointments
● Reduce no-shows through proactive reminders and follow-ups
● Support rebooking and long-term patient retention
CRM & Discipline
● Maintain accurate CRM records and pipeline updates
● Track all follow-ups, outcomes, and patient interactions
● Ensure strong CRM hygiene and data accuracy across all leads
● Support reporting on bookings, conversions, and revenue performance
Key Performance Indicators (KPIs)
● Lead response time (speed-to-lead)
● Lead-to-appointment conversion rate
● Appointment show-up rate
● Package / membership conversion rate
● Monthly revenue contribution
● Follow-up completion rate
● CRM accuracy and pipeline hygiene
● Resolution time for patient queries and issues
Requirements
What We’re Looking For
- Experience in sales, telesales, customer service, or patient coordination
- Strong communication and persuasion skills (phone & WhatsApp)
- Confident handling objections and working toward targets
- Experience using CRM systems and structured follow-up processes
- Healthcare, wellness, or clinic experience is a strong advantage
- Highly organized, proactive, and results-driven mindset
Education & Language
- Bachelor’s degree preferred
- Native-level English required
- Arabic is a strong advantage
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By sharing our knowledge and passion for metabolic health, we can empower individuals to take charge of their health and live their best life.
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