Junior IT Support Officer

About CORTO

We are CORTO, a cutting-edge software company dedicated to revolutionising the legal industry. Our mission is to empower legal practitioners with AI-driven solutions that streamline their workflow, boost productivity, and provide more efficient client service.

Our team of AI experts and engineers collaborate to develop intelligent software tailored to the unique needs of lawyers, paralegals, and legal assistants.

Our innovative AI solutions automate routine tasks, simplify document management, and enhance decision-making, allowing legal professionals to focus on what they do best—providing expert legal counsel.

We’re rapidly scaling from 80 to 150+ employees, with a highly technical workforce where around 90% of the team are developers and engineers. Working alongside our Sydney-based team of passionate high achievers, you’ll join a fast-growing technology business where things rarely stay the same for long - and if you’re smart, caring, and ambitious, you’ll be in great company. 

What you’ll do

As CORTO scales, the IT team is the reason everyone else can keep building. You’ll be the first port of call for day-to-day IT support - resolving issues fast, keeping our hardware and access tidy, and making sure new starters are productive from Day 1. The work spans frontline support, asset lifecycle, SaaS admin and onboarding across a modern Microsoft 365, Entra and Intune environment. 

You will work closely with the Head of IT and senior technical team members, helping triage operational requests and ensuring routine IT processes are completed accurately and consistently. 

This is a strong opportunity for someone early in their IT career who wants exposure to modern cloud IT operations, endpoint management, automation and a high-performing technology environment. 

To make this happen you will

• Be the first point of contact for IT support requests across the business, triaging tickets in Jira Service Management and resolving Level 1 issues directly 

• Own the device lifecycle - prep, assignment, return, wipe, reassignment and responsible disposal of laptops and peripherals 

• Keep IT asset and expense records accurate and auditable, including invoices, device assignments and warranty status 

• Contribute to onboarding sessions for new starters - prep their hardware, confirm access and get them productive on Day 1 

• Support offboarding by recovering equipment, confirming account status and closing out hardware checklists 

• Assist with provisioning across Microsoft 365, Teams and core business systems under the IT team’s guidance 

• Review SaaS licence allocations and flag unused or misassigned licences 

• Improve internal documentation, checklists and knowledge base articles as recurring issues surface 

• Escalate complex issues to senior IT with clear technical notes, so they land on the right desk first time 

What you’ll bring

• Around 6 - 18 months in IT support, helpdesk, desktop support or technical asset management - strong entry-level candidates with relevant study, certifications or internships also welcome 

• Comfort working in Microsoft 365 and Teams, including user account support in a corporate environment 

• Hands-on familiarity with Windows laptops and MacBooks – basic troubleshooting, setup, formatting and reset 

• A working understanding of networking essentials – Wi-Fi, VPNs, IP addresses and common connectivity issues 

• Experience with a ticketing system; Jira Service Management is a plus 

• The discipline to follow technical procedures carefully and ask for help when an issue needs escalation 
• Customer-focused: you understand that every IT issue affects someone’s ability to do their work and you communicate clearly and respectfully

Even better if you have

• Previous exposure to Jira Service Management, Confluence or similar ITSM and documentation tools.
• Experience with Microsoft Intune, Windows Autopilot and Apple Business Manager (ABM) for device enrolment and management.
• Basic experience with SaaS administration, licence management or IT asset registers.
• Interest in automation, cloud operations, endpoint management or security best practices.

You are the type of person who

• Treats every ticket like it matters - because for the person waiting, it does 

• Detail-oriented: notices when an invoice, asset record or device assignment doesn’t quite line up, and quietly fixes it 

• Balances urgent support with the unglamorous-but-important stuff - device prep, licence checks, asset updates 

• Defaults to following the process, and flags it clearly when the process needs to change 

• Curious and eager to learn: you want to build a career in modern cloud IT operations and are eager to learn the systems that get you there 

• Team-oriented and hands-on: you are willing to help with both technical and practical tasks, from troubleshooting software issues to preparing laptops or checking physical equipment. 

CORTO is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

Why join CORTO?

• Your work matters. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Well-funded and global. CORTO is part of ATI Global – one of the largest international LegalTech companies.
• Flexible and hybrid working. We engage, share, and collaborate on ideas and workflows.
• Career and learning opportunities - we move fast and need smart people to get us where we're going. We are a scaling business and looking for people who want to grow with us.
• Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
• We value your well-being with additional time off, gym membership and other perks.
• Fast-paced tech environment, if we don't disrupt ourselves someone else will do it!
• Access to LEAP Home - a program unique to the ATI Group to support you in buying your primary residence.