Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

Reporting to the Parts & Service Supervisor, you will manage service orders, coordinate technician schedules, and oversee parts ordering and customer invoicing for both customer-owned and company-stock appliances. You will also ensure clear communication with suppliers, customers, and internal teams, while striving to maintain operational efficiency and support the overall goals of the service department.

Compensation: $23.10 per hour

### As a Parts & Service Administrator, you will

The admin supports Parts and Service Operations by managing data entry, ticket resolution, closing work orders, maintain customer communication, and supplier coordination. This role is essential in ensuring accurate information flow, timely order fulfillment, and high levels of customer satisfaction.

Key Responsibilities:

Administrative & Data Management

Ensure all paperwork and documentation is accurate and complete.

Responsible for detailed data entry with accuracy and speed.

Maintain organized and up-to-date records of all transactions, communications, and interactions.

Analyze data and reports to identify trends and opportunities for operational improvement.

Provide weekly reporting to Supervisor.

Ticket & Email Management

Assess and resolve service and parts-related requests submitted through ticketing systems from Zendesk and Outlook.

Proactively identify issues and work toward timely resolution.

Parts & Order Management

Identify appliance parts by navigating various manufacturer and supplier websites.

Process parts orders and place orders with approved suppliers.

Assist with inspecting parts to ensure quality, accuracy, and completeness.

Coordinate with the Receiver to arrange couriers for parts deliveries to sites and store locations.

Customer Communication & Service

Communicate clearly and professionally with customers via phone and email.

Provide estimates, status updates, and resolutions related to parts and service requests.

Maintain a strong focus on customer satisfaction at all times.

Training & Support

Train new team members on data entry procedures, systems, and company policies.
Act as a support resource for internal teams when clarification or assistance is required.

Workplace Standards & Other Duties

Maintain a clean, safe, and organized workspace.
Complete other duties or responsibilities as assigned by the supervisor or management.

### To be successful in this role, you should have

Administrative and Customer Service experience.

Professional & Approachable: Comfortable interacting with builder sites and PC users.

Customer-Focused: Prioritizes high-quality service and positive customer experiences.

Strong Communicator: Excellent verbal and written communication skills.

Organized & Detail-Oriented: Manages time effectively and handles multiple tasks efficiently.

Proactive Problem Solver: Anticipates issues and resolves them promptly.

Adaptable: Thrives in a fast-paced, evolving industry.

Technically Comfortable: Able to work on a computer for extended periods with confidence.

Parts ordering is an assert.

### Work Environment

Office at the Annacis Island Distribution Centre.

Tight-knit team.

Schedule: Full-time Permanent 40 hour per week

Monday to Friday (with flexibility to work on Saturdays, when needed) start time 8:30am

### Why join Trail

Extended Health Benefits

Merit Performance

PPE Allowance

Generous employee discounts

Career Development Programs

Company events

Fun and dynamic work environment where your strengths and personality shine

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

Parts & Service Administrator (0526)

Other open roles at Trail Appliances Ltd.(6)