Manager, Housing & Support Services

Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns.

The Jean Tweed Centre is building capacity to transform the level of support for women with substance use, mental health, and gambling concerns.

Position Purpose

As a Manager, Housing & Support Services you will provide supervision and support a team approach to case planning, consistent with evidence-based practices in the fields of mental health and substance use; support your teams to manage crisis situations, conflict resolution, and risk assessments; provide coordination of the daily operations of the programs.

Responsibilities

Service

• Manage day-to-day operations of the programs.
• Provide coordination and support across teams to enhance continuity and quality of care.
• Collaborate with supervisor to discuss job performance and establish professional goals.
• Oversee the maintenance of documentation, including discharge summaries and clinical notes.
• Engage in ongoing staff development and personal learning as agreed to in performance reviews.
• Develop and implement programming in collaboration with the Director and in line with the Agency strategic objectives.
• Collaborate to develop programming in line with evidence-informed and best practices.
• Implement and maintain professional practice standards and any relevant reporting and licensing.
• Oversee and complete statistics and reports on program activities and special projects where applicable.
• Recommend, participate in the development of and manage the implementation of policies and procedures within the department.
• Participate in the preparation of the annual Operating Plan and department budget submissions.
• Represent the Jean Tweed Centre in the community.
• Establish collaborative relationships with funders, community partners and stakeholders as appropriate to further the Centre’s mission.
• As required, provide after-hours emergency coverage on a rotational basis.
• Monitor the safety, health and well-being of the clients under the program care.

Staff Supervision

• Recruit, orient, train, supervise and coach program staff including ongoing supervision, performance management, and the coordination of training and development needs.
• Participate in, and/or lead all relevant staff meetings as appropriate.
• Formulate and schedule the work of program staff and authorize and effectively control the overtime work of such staff.
• Facilitate team building via communication and positive working relationships with staff.
• Supervise, or support employees to supervise student placements and volunteers.
• Ensure that proper staffing ratios are maintained, including the addition of casual staff as needed.

Organizational

• Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
• Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
• Adhere to the policies and procedures of The Jean Tweed Centre.
• Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
• Maintain a client service orientation including learning about/addressing client needs and concerns.
• Work collaboratively including respecting others, sharing information, consulting and celebrating shared successes.
• Demonstrate accountability by holding self responsible and following through on commitments.
• Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
• Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.                        

Requirements

Qualifications

• Master’s Degree in Social Work or relevant field, or an equivalent combination of education and experience. 
• Minimum 3-5 years of experience in related field.
• Minimum 2 years supervisory experience preferably in a unionized environment.
• Approach to leadership consistent with organizational values.
• Knowledge and understanding of women’s issues, particularly as they relate to women with substance use, mental health and/or gambling concerns.
• Excellent decision-making, problem-solving and conflict/crisis management skills
• Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.
• Strong computer skills including working knowledge of Microsoft Office Suite
• Excellent oral and written communication skills.
• Excellent individual and group supervisory skills.
• Administrative, project management and program development skills.