WisdomTree is looking for a Desktop Support Engineer to join our European Infrastructure & Support team. The team currently supports 124 employees across our London, Dublin and Milan offices, with a further 60 users joining in the near term following an acquisition.
The role is based in London, providing hands-on desktop support in a demanding and fast-moving financial services environment. You will be the first point of contact for end-user issues, working alongside the existing support engineer to deliver excellent day-to-day IT support while also contributing to infrastructure projects.
We are looking for a desktop engineer with strong Windows, macOS, Microsoft 365 and general endpoint skills, ideally with some exposure to cloud platforms and security tooling. As well as supporting the user base, you will be involved in project delivery, including software rollouts, onboarding and offboarding processes, productivity tool evaluation, and promoting cybersecurity best practices across the organisation.
### Key Accountabilities and Scope
Provide hands-on first and second line support for end users across Windows and macOS devices
Troubleshoot and resolve issues with Microsoft Office, Microsoft 365 and general desktop applications
Manage user onboarding and offboarding, including account creation, hardware provisioning and access setup
Deploy, configure and maintain software and user applications
Physical desktop, laptop and peripheral setup and support
Support meeting room AV and video conferencing technology
Assist with networking configuration and troubleshooting
Manage third-party vendor relationships and escalations
Maintain licence tracking, renewals and IT procurement
Train and educate the user base on getting the best out of technology
Research and evaluate employee productivity tools
Promote and enforce cybersecurity best practices
Contribute to infrastructure projects and technology rollouts
### Our Desktop Environment
Windows 11 and macOS
Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
Okta Single Sign-On & SCIM
Microsoft Intune (endpoint management)
Zscaler (secure web gateway and remote access)
CrowdStrike (endpoint security)
Darktrace (network and email security)
Atlassian suite (JIRA, Confluence)
### Skills and Qualifications
Required skills and experience
At least 1–2 years’ experience in a desktop support or IT support role
Strong knowledge of Windows 11 and macOS
Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
Experience with Microsoft Entra ID (Azure AD)
Familiarity with endpoint management tools (e.g. Intune, SCCM)
Excellent customer service and communication skills
Strong problem-solving ability and a methodical approach to troubleshooting
Ability to manage and prioritise multiple support requests
Desirable skills
Experience with Azure or AWS cloud platforms
Familiarity with security tools such as CrowdStrike, Darktrace or Zscaler
Exposure to financial services technology (e.g. Bloomberg terminals)
Experience with Okta or similar identity providers
Familiarity with ITIL practices or ticketing systems (e.g. JIRA Service Management)
Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)
About Us:
WisdomTree is a global financial innovator, offering a diverse suite of exchange-traded products (ETPs), models and solutions, private market investments and digital asset-related products. Our offerings empower investors to shape their financial future and equip financial professionals to grow their businesses. Leveraging the latest financial infrastructure, we create products that emphasize access and transparency and provide an enhanced user experience. Building on our heritage of innovation, we offer next-generation digital products and services related to tokenized real world assets and stablecoins, as well as our institutional platform, WisdomTree Connect™, blockchain-native digital wallet, WisdomTree Prime®*, and have expanded into private markets through the acquisition of Ceres Partners’ U.S. farmland platform.
Work Smart:
Headquartered in New York City, WisdomTree embraces a “Work Smart” philosophy that transcends physical workspace, aiming to optimize productivity, efficiency and effectiveness. Employee time in the office generally is not prescribed, and team leaders are empowered to determine how their teams work best, based on their roles, which may include in-person, in-office engagement.
Mission, Vision & Values:
WisdomTree is committed to delivering a better financial experience through the quality of our products, solutions and engagement, and to be the leader in delivering best structured access to global asset classes, empowering clients through innovative solutions and long-term performance. WisdomTree employees strive for excellence and innovation, work with transparency and accountability and support each other as a global team. We welcome the applications of qualified individuals who will support this mission and thrive in our collaborative and empowering work environment.